Michael Drent
Phoenix,AZ
Summary
Through two years of working both front and back of house in the fast food industry, bussing tables for 6 months, and running food for a year at a restaurant, I believe that I can fill a serving position and provide high quality service for the position. I strive in hospitality and hard work, with flexible availability and commitment to always showing up ready to work. Known for strong collaboration and adaptability to changing needs. Expertise in training efficiency and communication, ensuring reliable and consistent service.
Overview
3
3
years of professional experience
Work History
Lead Expeditor
Backyard
09.2024 - Current
- Trained new expeditors and food runners according to company policies and standards.
- Assisted preparation of food plates, overseeing quality, and appearance.
- Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
- Increased order accuracy through effective communication between front-of-house and back-of-house teams.
- Reduced wait times for customers, prioritizing and organizing food orders according to table numbers.
Busser
Backyard
03.2024 - Current
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
FOH Trainer
Freddy's Frozen Custard & Steakburgers
08.2022 - 04.2024
- Enhanced customer service skills of new employees by conducting comprehensive FOH training sessions.
- Worked cash register, drive through, while managing custard orders.
- Trained new employees to be able to efficiently take orders and make custard efficiently.
Line Cook Trainer
Freddys Frozen Custard And Steakburger
06.2022 - 04.2024
- Streamlined kitchen communication by implementing effective ticketing systems and prioritizing tasks.
- Enhanced kitchen efficiency by streamlining prep work and ingredient organization.
- Implemented time-saving measures during food preparation, enabling swift adaptation to sudden increases in order volume or special requests from customers.
- Increased customer satisfaction by consistently producing high-quality dishes with prompt service.
- Coordinated with other trainers to ensure consistent standards across multiple locations within the company''s franchise network.
Education
High School Diploma -
Horizon High School
Scottsdale, AZ05-2025
Skills
- Consistent communication
- Food safety compliance
- POS system proficiency
- Upselling strategies
- Comprehensive Menu Understanding
- Teamwork
- Customer service
- Time management
Timeline
Lead Expeditor
Backyard
09.2024 - Current
Busser
Backyard
03.2024 - Current
FOH Trainer
Freddy's Frozen Custard & Steakburgers
08.2022 - 04.2024
Line Cook Trainer
Freddys Frozen Custard And Steakburger
06.2022 - 04.2024
High School Diploma -
Horizon High School
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