Stacey Hughes
Mesa,AZ
Summary
Dynamic professional with a proven track record in customer satisfaction and relationship building. Achieved goals and improved profitability while fostering teamwork. Adept at problem-solving and multitasking, I thrive in fast-paced environments, ensuring operational efficiency and exceptional service delivery.
Motivated with experience in customer service, operations and logistics. Strong communication and interpersonal skills for providing superior customer service.
Overview
18
18
years of professional experience
Work History
Counter Sales Lead
Gemaire Distributors
Phoenix, AZ
06.2023 - Current
- Assisted sales team in achieving shared goals through effective customer engagement.
- Learned product features and benefits to support sales efforts.
- Trained and supervised team members all aspects of counter sales and to strive for customer service excellence.
- Developed knowledge of company operating procedures to improve branch performance.
- Achieved 100% recovery in warranty and PO claims. Offered a position in the corporate office warranty department.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Adapted quickly and effectively to new protocols and needs during peak times.
Scheduling Territory Manager
Rayline Installations
Mesa, AZ
02.2022 - 06.2023
- Developed trusted relationships with sales team in the assigned territory, to achieve customer service excellence.
- Achieved record breaking stats in assigned territory by cultivating new and improved strategies, meticulous planning, and proactive issue resolution.
- Coordinated with multiple departments to ensure seamless project execution, reducing delays and increasing efficiency.
- Supervised three direct reports, Reviewed and approved daily output for accuracy. Coached and developed team in customer service and operational goals.
- Managed over fifteen technicians daily routes covering large territories in the Phoenix metro area and Dallas Fort Worth.
Stay at Home Mom
Hughes Home
Mesa, AZ
08.2008 - 02.2022
- Nurtured and supported my two children through their early years.
Education
High School Diploma -
Dobson High School
Mesa, AZCosmetology License -
International Academy of Cosmetology
Tempe, AZSkills
- Customer satisfaction and retention
- Teamwork and collaboration
- Relationship building
- Stock management
- Problem-solving and multitasking
- Attention to detail and organization
- Consistent communication
- Self motivated
- Strategic planning
Timeline
Counter Sales Lead
Gemaire Distributors
06.2023 - Current
Scheduling Territory Manager
Rayline Installations
02.2022 - 06.2023
Stay at Home Mom
Hughes Home
08.2008 - 02.2022
High School Diploma -
Dobson High School
Cosmetology License -
International Academy of Cosmetology