Michael Ducksworth
Saginaw
Summary
Dynamic and resourceful professional with substantial experience in logistics and warehouse operations management. Proven history of success in overseeing inventory control, shipping/receiving, materials, and general warehouse procedures. Expert at achieving highest client satisfaction by ensuring accuracy of shipments and timely distribution of orders in line with customer requirements. Adept at devising strategic operational plans to ensure smooth execution of production processes. Proficient at utilizing Microsoft Office (Word, Excel, PowerPoint) and warehouse management system applications. Ability to spearhead multiple projects and maintain quality and safety standards.
Overview
2026
2026
years of professional experience
Work History
E6 Staff Sergeant
United States Army National Guard
- Additional experience as E6 Staff Sergeant at United States Army National Guard
Operations Supervisor
Estes Express Lines
09.2023 - Current
- Report to the Operations Manager, Assistant Terminal Manager, and/or Terminal Manager, with a primary focus on leading, guiding, and directing dock employees
- Achieving performance targets, monitoring employee performance, and providing necessary coaching, counseling, and development to ensure a high-functioning team
- Managed an efficient, clean, and safe Less-Than-Truckload (LTL) operation, which encompasses dock planning and scheduling
- Enforced compliance with all company policies, safety rules, and government regulations, involved in the hiring and termination processes as needed
- Overseen daily operations, administer and execute assigned portions of the Terminal Business plan as outlined by the Terminal Manager
- Meet all Key Performance Indicators (KPIs), along with the daily utilization of company enhancement tools and processes
- Review and revise schedules to enhance operational efficiencies and reduce costs
- responsible for the assignment and movement of equipment, such as trailers and tractors, in collaboration with other supervisors and management
- Effective communications with customers via phone, fax, or email is essential, as is overseeing all paperwork associated with dock operations to ensure timely and accurate handling by employees
- Lead, guide, and direct dock employees, setting targets and monitoring performance
- Provide coaching, counseling, and development to dock employees
- Manage an efficient, clean, and safe LTL operation, including dock planning and scheduling
- Enforce compliance with company policies, safety rules, and government regulations
- Participate in the hiring and termination processes as needed
- Administer assigned portions of the Terminal Business plan as set by the Terminal Manager
- Review and revise schedules to increase efficiencies and lower costs
Operations Supervisor
Yellow Corporation
01.2023 - 09.2023
- Direct and manage all activities related to drivers and dockworkers
- Utilize resources to move freight in the safest and most cost-efficient manner to meet and exceed customer expectations
- Interact daily with internal and external customers to deliver exceptional customer service
- Complete necessary paperwork, data, entry accurately and in a timely manner to ensure an efficient and steady flow of information
- Develop daily plans utilizing equipment, manpower, and additional resources to work assignment effectively and efficiently to completion
- Retain and develop qualified employees to ensure effective operations in support of company's missions and goals
- Responsible for selection, training, motivation, and discipline of employees
Warehouse/Shipping Team Lead
MI Windows & Doors
01.2019 - 01.2023
- Review overall shipping and production reports/records to ensure product availability and on-time completion of orders
- Engage with subordinates and leaders to provide clear, concise, and accurate information of shipment distribution
- Craft detailed and accurate reports before shift end
- Contribute to training and development of team members to accomplish desired outcomes
- Conduct inspection and auditing of loading operations, ensuring compliance with shipping expectations
- Direct overall incoming transfers and ongoing shipments to meet shipment conditions
- Introduced new ways to award shipping team members with KPI awards, employee of the months, department of the month, and bonuses
- Ensured continuous improvement of cleanliness and organization of shipping department
Fulfillment Supervisor / Fulfillment Coordinator
Unication USA
01.2014 - 01.2019
- Oversaw all inventory control, shipping, and receiving processes as well as reviewed purchase order receipts to keep track of incoming/outgoing orders
- Managed discrepancies/inventory adjustments and prepared monthly reports
- Followed supervisor's instructions for receiving incoming materials and picked orders
- Liaised with clients to efficiently drive orders, shipping, invoicing, and technical services
- Developed and organized shipping documents, involving packing slips, bill of ladings, and commercial invoices
- Maintained cycle count program and addressed overall inventory issues to complete transfer orders and inventory requests within set time frames
- Drove continuous improvement of order management process while ensuring compliance with safety, housekeeping, and maintenance standards within all work areas
- Attained fast track promotion to fulfilment supervisor for delivering exceptional services
Education
Associates Degree of Applied Science - Business
East Mississippi Community College
College Courses - Business Administration
Southeastern Louisiana University
Skills
- Operations Management
- Shipping & Receiving
- Inventory Management
- Warehouse Management
- Auditing & Compliance
- Cost Control & Budgeting
- Purchase Orders Management
- Safety Procedures Management
- Continuous Process Improvement
- Cross-Functional Collaboration
- Customer Service Delivery
Personal Information
Title: Operations Supervisor
Timeline
Operations Supervisor
Estes Express Lines
09.2023 - Current
Operations Supervisor
Yellow Corporation
01.2023 - 09.2023
Warehouse/Shipping Team Lead
MI Windows & Doors
01.2019 - 01.2023
Fulfillment Supervisor / Fulfillment Coordinator
Unication USA
01.2014 - 01.2019
Associates Degree of Applied Science - Business
East Mississippi Community College
College Courses - Business Administration
Southeastern Louisiana University
E6 Staff Sergeant
United States Army National Guard
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