Michael Dukes
Long Beach,CA
Summary
Proven Residential Connectivity Specialist at Charter Spectrum, adept in customer relations and advanced communication, I've consistently exceeded targets by implementing innovative problem-solving strategies. My background in real estate finance and security has honed my analytical thinking and system installations expertise, contributing to significant improvements in team productivity and client satisfaction.
Overview
7
7
years of professional experience
Work History
Residential Connectivity Specialist
Charter Spectrum
Garden Grove, CA
11.2023 - Current
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow associates on existing and new training programs.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
- Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
- Maintained current understanding of market conditions, compliance standards and best practices.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Real Estate Finance
Self Employed
Anaheim, CA
05.2022 - Current
- Collaborated with real estate agents, attorneys, title companies, and appraisers to ensure smooth transactions for all parties involved.
- Cultivated a professional reputation through active participation in industry organizations, attending conferences, workshops, and continuing education courses relevant to real estate practices.
- Maintained strong relationships with lenders, agents, and other professionals involved in the real estate industry to facilitate smooth transactions.
- Provided detailed reports on property histories, helping clients make informed decisions regarding real estate transactions.
Upscale Security Specialist
Allied Universal Security Systems
Newport Beach, CA
05.2017 - 06.2020
- Assisted in emergency situations with swift response times and adherence to established safety protocols.
- Reduced potential threats through thorough investigations of suspicious activities or persons within the premises.
- Developed strong working relationships with local law enforcement agencies, ensuring seamless cooperation during emergencies.
- Coordinated with other security personnel to ensure comprehensive coverage and seamless teamwork throughout all assignments.
Education
Theater Arts - Arts And Entertainment Management
Irvine Valley College
Irvine, CA05.2020
Skills
- Customer Relations
- Quality Assurance
- Advanced Communication
- System installations
- Analytical Thinking
- Idea Development and Brainstorming
- Expert Problem Solving
- Documentation Management
Accomplishments
- Supervised team of 8 staff members.
- Considered for a Senior role in my early months at Charter Spectrum
- Consistent Top Seller in time with Charter and Real Estate
Timeline
Residential Connectivity Specialist
Charter Spectrum
11.2023 - Current
Real Estate Finance
Self Employed
05.2022 - Current
Upscale Security Specialist
Allied Universal Security Systems
05.2017 - 06.2020
Theater Arts - Arts And Entertainment Management
Irvine Valley College