Lianna Giselle Pena
Cincinnati
Summary
Driven professional with background in customer service environments, looking to transition into new field. Developed strong communication and problem-solving skills while handling complex refund processes. Ready to leverage customer service expertise and adaptability in new role.
Overview
5
5
years of professional experience
Work History
Pet Counselor - Sales Associate
Pet Land
03.2024 - Current
- Reached out to customers offering to set up appointments to adopt animals
- Achieved monthly sales goals by promoting product benefits and enrolling new clients
- Sanitized animal bonding areas
- Made client connections and ensured satisfaction
- Matched the right pet to the right customer
Sales Representative
Sway Solutions
02.2023 - 03.2024
- Increased sales by offering advice on purchases and promoting additional products
- Achieved monthly sales goals by promoting product benefits and enrolling new clients
- Retained excellent client satisfaction ratings through outstanding service delivery
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
Customer Returns Associate
Amazon
12.2021 - 02.2023
- Inspected returned products for damages
- Used distributor and manufacturer websites to process orders and request returns
- Determined return stock for account credit or non-credit
- Performed inventory of product on returns carts
- Entered return codes and information into computer system
Event Server
Freelance
01.2020 - 12.2020
- Served appetizers and beverages at high-profile mansion events, maintaining professionalism and discretion
- Ensured guests' satisfaction by anticipating their needs and providing exceptional service
- Collaborated with event coordinators to ensure smooth service flow
- Contributed to maintaining a clean and organized event space
Education
High School Diploma -
Dater Highschool
05-2023
Skills
- Patience and tolerance
- Order taking
- Networking and relationship building
- Sales and marketing
- Customer service
- Reliability and punctuality
- Cash handling
- Multitasking
- Attention to detail
- Team player
- Active listener
- Quality assurance
Timeline
Pet Counselor - Sales Associate
Pet Land
03.2024 - Current
Sales Representative
Sway Solutions
02.2023 - 03.2024
Customer Returns Associate
Amazon
12.2021 - 02.2023
Event Server
Freelance
01.2020 - 12.2020
High School Diploma -
Dater Highschool
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