Halea Pauley
Huntington
Summary
Background includes experience in customer service and animal care, demonstrating strong communication skills and attention to detail. Responsibilities included educating clients on health and nutrition, which parallels the need for patient education in healthcare settings. Proven ability to maintain a clean and organized environment while managing multiple tasks effectively. Adaptability in high-pressure situations has been developed through diverse work experiences, ensuring readiness for dynamic patient access roles.
Overview
4
4
years of professional experience
Work History
Pet Counselor
Petland
South Point
05.2025 - Current
- Assisted pet owners in selecting the best type of food and supplies for their pets.
- Inspected equipment used for handling animals such as cages, carriers, crates, ensuring they are safe for use.
- Monitored the health, safety, welfare, and nutrition of all animals in facility.
- Educated clients about responsible pet ownership and preventive health care.
- Maintained a clean environment in which all animals are housed safely and comfortably.
- Performed daily feeding and watering and cleaned animal enclosures for rescued animals.
- Cleaned kennel and offices areas by mopping, sweeping, and sterilizing equipment.
Delivery Driver
Spark
Huntington
09.2024 - Current
- Monitored fuel level throughout shift and refueled when necessary.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Patient Access Representative
Valley Health Systems
Huntington
04.2024 - 09.2024
- Responded to patient inquiries regarding billing or financial matters.
- Collected co-pays and other payments from patients at time of service.
- Managed incoming faxes related to patient registration processes.
- Ensured accuracy of all data entered into computer system.
- Provided assistance to internal departments when needed.
- Scanned documents into electronic medical records system.
- Created new patient accounts in EMR system as needed.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Answered phones promptly in a professional manner.
- Greeted patients and visitors in a courteous and professional manner.
- Actively participated in team meetings and training sessions.
- Verified insurance coverage for services provided by the facility.
Customer Service Representative
Amazon
Huntington
10.2023 - 03.2024
- Developed positive relationships with customers through friendly interactions.
- Provided accurate information about products and services to customers.
- Answered customer inquiries via phone.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
Cashier
Walmart
Huntington
09.2021 - 09.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, and floors.
- Conducted price checks or discounts as requested by customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
GED -
Huntington High School
08-2013
Skills
- Customer service
- Record keeping
- Communication skills
- Conflict resolution
- Team collaboration
- Time management
- Problem solving
- Attention to detail
- Organizational skills
- Patience and tolerance
- Networking and relationship building
- Schedule management
- Honest and dependable
- Teamwork
- Multitasking
- Housekeeping duties
- Problem-solving abilities
- Adaptability and flexibility
References
References available upon request.
Timeline
Pet Counselor
Petland
05.2025 - Current
Delivery Driver
Spark
09.2024 - Current
Patient Access Representative
Valley Health Systems
04.2024 - 09.2024
Customer Service Representative
Amazon
10.2023 - 03.2024
Cashier
Walmart
09.2021 - 09.2023
GED -
Huntington High School