Summary
Overview
Work History
Education
Skills
Certification
Additionalinformation - Technicalproficiencies
Timeline
Generic

Michael Dwayne Phillips Jr.

Lilburn,GA

Summary

Operations Manager with extensive experience at Salesforce and the United States Air Force, recognized for driving cross-functional collaboration and achieving operational excellence. Proven ability in risk identification and crisis management has resulted in significant enhancements in security operations and team productivity. Adept at leveraging data analytics and fostering collaborative partnerships to advance organizational objectives. Committed to applying leadership expertise to boost efficiency and resilience in challenging environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Senior Manager Physical Security Operations

Salesforce
Atlanta, GA
01.2024 - Current
  • Remote managing and mentoring a team of diverse, high-performing security professionals located throughout the AMER West, HQ, and LATAM regions, resulting in increased team cohesion, improved collaboration, and a rise in overall productivity, enhancing security operations across multiple regions.
  • Developing and maintaining effective relationships with key internal partners, such as Real Estate & Workplace Services, Health & Safety, Resilience, executive leadership, functional business areas, and regional/site leadership, streamlining communication, enhancing collaboration, and improving alignment of security objectives with organizational goals, contributes to a safer and more secure work environment.
  • Cultivating and maintaining effective liaison with relevant external entities, including government and law enforcement agencies, and private sector counterparts, developing enhanced information sharing, collaborative partnerships, and strengthening the organization’s resilience to external threats.
  • Implementing operations in accordance with global security standards, and enforcing these standards directly when required, heightening security measures, improving compliance, and enhancing the protection of assets and personnel.
  • Effective and consistent coordination of efforts is necessary for implementing both long- and short-term security operation objectives, simplifying processes, optimizing resource allocation, and successfully achieving security goals within specified timelines.
  • Leading in-region investigations and physical security incident response, including serving as the regional leader of the Violence Prevention Program, reducing security incidents, and improving incident response times, focusing on safety and security across the region.
  • Collaborating closely with the Risk Intelligence Team to proactively protect our families, providing a reduction in security incidents, and improving readiness to address potential threats, enhancing the safety and security of our assets.
  • Organizing, overseeing, and executing event security for small to medium-sized, in-region/on-campus events, supporting large, public-facing events in-region as needed, providing seamless event operations, enhanced attendee safety, and positive feedback from event organizers and participants, ensuring successful and secure events.
  • Managing the regional security budget and associated contracts, resources, and vendors includes scheduling quarterly business reviews, capturing metrics, and reporting on Key Performance Indicators, improving financial responsibility, optimizing resource allocation, and enhancing transparency in security operations, leading to cost savings and increased efficiency.

Installation Senior Manager Physical Security Operations

United States Air Force
Dobbins Air Reserve Base, GA
04.2019 - 06.2023
  • Monitored the installation's multi-million-dollar Integrated Base Defense Security System for improved security, resulting in a significant decrease in security breaches and enhanced protection of personnel assets.
  • Assured the protection of $3M in Department of Defense assets and 2K personnel by heading the security detail for major film productions, ending in zero security incidents and seamless execution of operations throughout the filming process.
  • Tasked with project managing $7M in system upgrades pertaining to Closed Circuit Television, Emergency Operations Centers, Defense Biometric Identification Systems, and Access Control Systems, creating a streamlined and technologically advanced security infrastructure that significantly bolstered the facility’s defense capabilities, and ensured comprehensive protection against potential threats.
  • Controlled the allocation of financial, material/equipment, and human capital resources to meet the demands of day-to-day operations and special initiatives, causing optimized efficiency, cost-effectiveness, and successful achievement of organizational goals within specified timelines.
  • Recommended improvements to strengthen base defense after assessing 385 alarm points and the training curriculum for 50+ alarm monitors, ultimately enhancing overall security readiness and ensuring timely responses to potential threats.

Project Manager

United States Air Force
Dobbins Air Reserve Base, GA
01.2017 - 04.2019
  • Introduced annual unit training plans for over 100 personnel, enhancing mission readiness and operational capabilities.
  • Engaged in ongoing professional development to stay abreast of new tools, technologies, and procedures, facilitating their integration to drive organizational growth and success.
  • Delivered comprehensive classroom instruction on criminal law, use of force, weapons handling, and law enforcement procedures, producing a noticeable improvement in practical application skills, and increased proficiency of law enforcement personnel.
  • Documented student activities and evaluated personnel performance on designated assignments; assessed progress and compliance with standards, developing individual plans for improvement, elevating organizational effectiveness, and promoting a culture of continuous improvement among personnel.
  • Established computerized databases to monitor training; devised a task performance checklist to provide feedback and evaluation for nearly all law enforcement personnel, enabling growth for the agency’s operational effectiveness and personnel readiness.
  • Led the implementation of a state-of-the-art weapons simulator as Project Manager, attributing it to improved simulation capabilities, strengthening operational readiness, and effectiveness.
  • Managed the procurement of a $25,000 system to provide 'shoot/no shoot' scenarios for military police officers, directed an Antiterrorism Officer training event with nine local, state, and federal law enforcement agencies, improving inter-agency coordination, increasing knowledge sharing, and enhancing response capabilities, strengthening regional security measures, and fostering collaborative relationships among participating agencies.
  • Orchestrated lectures and engaged with the audience to influence participation; prospected, qualified, and acquired guest speakers to provide real-world scenarios pertaining to antiterrorism and security programs, developing the effectiveness of the training program, and better preparing participants for real-world scenarios.

Federal Police Officer Shift Supervisor

United States Air Force
Dobbins Air Reserve Base, GA
05.2015 - 01.2017
  • Oversaw the activities and performance of 50 squadron personnel and 20 active duty, reserve, and civilian security forces personnel to secure installation resources valued at $1.4 billion, minimizing security incidents, increasing operational efficiency, safeguarding critical assets, and enhancing the installation’s security posture.
  • Ensured the presence of effective base defense and community policing initiatives for a workforce of over 12,000 civilian, Air Force, Army, Navy, and Marine employees, fostering a secure and cohesive environment conducive to mission success and personnel well-being.
  • Enforced tight security standards during presidential visits in collaboration with the Secret Service and the FBI, resulting in flawless execution of security protocols, zero security breaches, and commendation for exemplary coordination and professionalism from visiting dignitaries and security agencies.
  • Executed 500 security inspections of Security Forces personnel and facilities to undertake multiple quarterly feedback, yearly written assessments, and After Action Reports for real-world incidents, improved readiness for emergencies, and enhanced the overall security posture of the installation.
  • Led and guided a team of 24 Department of the Air Force Security Forces members, creating effective leadership and direction to ensure mission success and operational readiness, while increasing overall team morale, improving response times, and building the unit’s effectiveness and performance.
  • Delivered training, instruction, and lectures to flight members on the use of force, less-than-lethal force applications, integrated base defense concepts, legal considerations, and Security Forces ethics, producing a 95% pass rate on certification exams, a reduction in use-of-force incidents, and ensuring operational effectiveness and compliance with legal and ethical standards.
  • Demonstrated polished written and verbal communication skills while providing senior leaders with the information needed to make strategic, tactical decisions, establishing informed decision-making processes, improving operational efficiency, and enhancing organizational effectiveness.
  • Interpreted quarterly feedback, annual written evaluations, and After Action Reports for real-world incidents, leading to targeted performance improvement strategies, streamlined operational procedures, and readiness to effectively respond to future challenges.

Federal Police Officer

United States Air Force
Dobbins Air Reserve Base, GA
10.2011 - 05.2015
  • Managed up to 10 personnel and oversaw Security Forces activities, including installation, weapon systems, and resource security, developing the safety and protection of critical assets within the installation, and reducing security breaches.
  • Led, managed, and performed force protection duties to protect personnel and resources, fostering a secure environment conducive to mission success.
  • Maneuvered communications vehicles, intrusion detection equipment, and other special-purpose equipment to facilitate operations, creating seamless coordination and communication among team members, providing operational effectiveness, and mission success.
  • Dispatched and directed security forces to respond to security incidents and threats, coordinating with emergency services to ensure a rapid response.
  • Monitored and conducted function tests on intrusion detection and communication systems; safeguarded and accounted for classified materials.
  • Maintained squadron weapons, ensuring operational readiness, proficiency, and currency to support combat operations.
  • Trained Iraqi police in vehicle search procedures, enhancing their capability to assume increased security responsibilities.
  • Instructed NATO international police in base security operations, facilitating the seamless transition of authority to 600 security personnel.

Education

MBA - Strategic and Innovative Leadership

Westcliff University
Irvine, CA
12-2025

BBA - Marketing

Georgia State University
Atlanta, GA
05-2018

Skills

  • Data analytics
  • Investigations
  • Executive protection
  • Operations management
  • Cross-functional team coordination
  • Crisis management
  • Budget preparation
  • Resource allocation
  • Risk identification
  • Scrum processes
  • Vulnerability assessments
  • Criminal investigation

Certification

  • Project Management Professional Certification – Project Management Institute
  • Certified Scrum Master (CSM)
  • Active Secret Security Clearance
  • CPR Certified

Additionalinformation - Technicalproficiencies

  • Windows OS
  • Microsoft Office (Word, Excel, PowerPoint, Outlook, Access)
  • Google Docs
  • Slack

Timeline

Senior Manager Physical Security Operations

Salesforce
01.2024 - Current

Installation Senior Manager Physical Security Operations

United States Air Force
04.2019 - 06.2023

Project Manager

United States Air Force
01.2017 - 04.2019

Federal Police Officer Shift Supervisor

United States Air Force
05.2015 - 01.2017

Federal Police Officer

United States Air Force
10.2011 - 05.2015

MBA - Strategic and Innovative Leadership

Westcliff University

BBA - Marketing

Georgia State University

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Michael Dwayne Phillips Jr.