TIM FARLOW
Edmond,OK
Summary
Highly motivated individual with a deep passion for Cyber Security. Consistently demonstrates ability to optimize internal procedures and resolve client and internal problems for an exceptional customer experience. Proven track record in these areas, driven by the desire to tackle new professional challenges and continue personal and professional growth.
Overview
6
6
years of professional experience
Work History
Senior Manager, Security Operations
Fortra
05.2024 - Current
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Implemented and developed operational standards, policies and procedures.
- Provided strong leadership to enhance team productivity and morale.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Evaluated service performance and implemented process and technology changes to improve customer experience.
Manager, Security Operations
Fortra
09.2021 - 05.2024
- Managed team to perform detection and analysts of phishing threats
- Collaborated with Product and Engineering to maintain and improve detection systems
- Collaborated with Client Success Managers to review and resolve detection related concerns
- Cross-trained existing employees to maximize team agility and performance.
Customer Engagement Manager (OTMS)
RSA Security
06.2019 - 08.2021
- Strategic customer’s senior focal point throughout the business relationship, including pre-sales
- Developed, negotiated, and executed up-sale opportunities for existing customer base as well as acquisition of new prospects
- Collaborated with sales, delivery and service teams to manage seamless client experiences.
- Deep industry knowledge of new technologies, emerging cyber threats, and market trends
Team Leader (OTMS)
RSA Security
12.2018 - 08.2021
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Managed software projects for internal tools and resources
- Trained new hire groups on internal and industry wide standards and procedures
- Tracked analysts' growth through MBOs and develop Personal Improvement Plans to correct knowledge gaps or professional issues
Education
Network Engineering Technology -
Purdue University
01.2018
Skills
- Operations management
- Partnership development
- Cross-functional collaboration
- Strategic planning
- Corporate communications
- Operations planning
- Data analytics
- Documentation and reporting
- Troubleshooting and problem resolution
- Business performance management
Timeline
Senior Manager, Security Operations
Fortra
05.2024 - Current
Manager, Security Operations
Fortra
09.2021 - 05.2024
Customer Engagement Manager (OTMS)
RSA Security
06.2019 - 08.2021
Team Leader (OTMS)
RSA Security
12.2018 - 08.2021
Network Engineering Technology -
Purdue University
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