Michael Ebersohl
Hillsboro,IL
Summary
Field engineer focused on regional site support, timely troubleshooting, and inventory accuracy. Handles ticket intake, documentation, and equipment refresh work to help reduce downtime and keep branch operations moving.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Field Engineer Senior
Associated Bank
Fairview Heights, Illinois
09.2022 - Current
- Continued responsibilities from previous role as field engineer to consistently provide necessary support for my region.
- Became the lead support on my team for our newly implemented ticketing and inventory database management platform. Creating and tracking of enhancement requests needed to improve platform operation. Creating dashboards within platform for a place for my team to view tickets and inventory.
- Became the lead support on my team for creating and maintaining our SharePoint site that houses procedural documentation for implementation and maintenance of all the hardware we provide for branch operation.
- Traveled to remote sites for switch and wireless access point refresh project.
- Traveled and implemented equipment for entire sites during bank conversion.
Field Engineer
Associated Bank
Fairview Heights, Illinois
04.2022 - 09.2024
- Received, asset tagged, and inventoried branch hardware to maintain an accurate stock to support branch operations.
- Conducted annual site and shop inventory audits to verify inventory accuracy.
- Supported branch technology for various lines of business across all locations in my region.
- Worked closely with other ops and tech teams within the bank to deploy, maintain, and troubleshoot all branch equipment to ensure continued operation.
- Diagnosed workstation, printer, network hardware, and telecom issues utilizing a ticketing system to log time on each effort.
- Maintained incident/task queue with timely attention to each task the came into queue. Communicating with requestor that task was received and acting promptly to resolve issue.
- Worked as a main point of contact on my team for instant issue printers. Creating procedural documentation for servicing and updating printers to keep consistent functionality.
- Worked with other teams and branch colleagues on yearly refresh projects to replace outdated equipment and equipment reaching end of life.
Senior Technician
CDS Office Technologies
Earth City, Missouri
02.2018 - 04.2022
- Diagnosed problems with copiers/scanners/printers by applying technical knowledge and troubleshooting skills.
- Performed mechanical alignments and calibration of equipment to quality standards according to manufacturer manual specifications.
- Completed preventive maintenance on set schedules.
- Completed job reports and logs immediately following service calls.
- Tracked all parts and devices used on each service call.
- Set up and install copiers/scanners/printers to print and scan in various network environments.
- Trained customer employees and managers on machine use and maintenance.
- Coordinated warehouse organization scheme and parts placements.
- Used invoicing software to receive technician parts.
- Kept track of extensive technician stock parts inventory.
- Spot check inventory of all other technicians.
Copier Technician
CDS Office Technologies
Earth City, Missiouri
08.2015 - 02.2018
- Diagnosed and troubleshot problems, repairing and restoring machines to proper performance.
- Documented machine problems and repair actions in computer-based tracking system.
- Set up and install copiers/scanners/printers to print and scan in various network environments.
- Trained customer employees and managers on machine use and maintenance.
- Kept track of extensive technician stock parts inventory.
Education
High School Diploma -
Staunton High School
Staunton, IL05-2010
Skills
- Troubleshooting and resolution
- Inventory management and accuracy
Certification
- CompTia A+ Certified
- CompTia Network+ Certified
Timeline
Field Engineer Senior
Associated Bank
09.2022 - Current
Field Engineer
Associated Bank
04.2022 - 09.2024
Senior Technician
CDS Office Technologies
02.2018 - 04.2022
Copier Technician
CDS Office Technologies
08.2015 - 02.2018
High School Diploma -
Staunton High School