Michael Edwards
Cleveland
Summary
Claims Supervisor equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Possesses the ability to lead a team; focused on meeting customer needs and achieving company goals . Brings experience in analyzing data and building reports to provide metrics and areas of improvement for management and direct reports. Also brings experience in investigating / resolving claims and setting pricing / promotions while working to release orders on price holds.
Overview
7
7
years of professional experience
Work History
Supervisor - Claims
Sherwin Williams Co
10.2023 - Current
- Supervised claims associates to ensure compliance with company policies and industry regulations.
- Mentored and trained team members to enhance skills and improve overall claims handling efficiency.
- Analyzed claims trends to identify areas for process improvement and recommend strategic initiatives.
- Collaborated with various departments to develop and implement strategies for improving overall claims handling process.
- Handled numerous Accounts, assuring claims and etracs were processed in a timely manner.
Financial Analyst - Pricing
Sherwin Williams Co
09.2021 - 10.2023
- Adjust pricing via pre-set schedules, increases, stock issues, and other factors on a regular basis.
- Create promotions and BIDs for customers and test them to assure they apply properly to orders.
- Run and create Business Objects reports to help analyze price lists and promotions to keep accounts organized.
- Investigate orders on price hold and get them resolved and released as quickly as possible.
- Work with Sales and Finance to make sure correct pricing is being billed and margins are optimal.
- Review Pricing deductions to fix any pricing issues that may be reoccurring.
Financial Analyst - Claims
Sherwin Williams Co
01.2019 - 08.2021
- Collects data and develops detailed reports to identify trends, improvements, and areas of opportunity.
- Manages accounts' deductions and any other credit/debit requests.
- Creates and sends out daily and monthly reports to track Claims Coordinators' productivity.
- Builds Macros to help myself and others quickly and consistently manipulate data.
- Builds and edits Business Objects Reports.
- Maintains a CDI file to make sure Claims Coordinators are assigned to their correct accounts and credit/debit requests outside the department are assigned to the correct Claims Coordinator.
- Views reports regularly to make sure processing of credits and debits and settled claims are conducted correctly.
- Identifies key areas not performing well and investigates to find solutions.
- Gives Monthly Analysis to Leadership to let them know of trends, improvements, and areas for opportunity.
Education
BBA - Business Management
Kent State University
Kent, OH12-2016
Skills
- Adaptable Learner with Excellent Communication Skills
- Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook, Access)
- Proficient in Business Objects, AOM, Oracle Business Intelligence, OnBase
- Team Player (Athlete/Coach)
- Leadership and Vision(Supervised Claims Team / Coached Middle School Wrestling)
- Ability to Manipulate and Analyze Data to identify key trends, risks, and opportunities
- Ability to Create Financial and Operational Reports and Scorecards
- Complex Problem-solving in High Paced Environment
Timeline
Supervisor - Claims
Sherwin Williams Co
10.2023 - Current
Financial Analyst - Pricing
Sherwin Williams Co
09.2021 - 10.2023
Financial Analyst - Claims
Sherwin Williams Co
01.2019 - 08.2021
BBA - Business Management
Kent State University