Michael Edwards
UT Southwestern
Dallas,TX
11
years of professional experience
Detail-oriented Healthcare Operations Professional with experience in emergency medicine and hospital administration. Delivers operational and financial support in complex healthcare settings, focusing on reporting analysis, internal controls, and process improvement. Serves as a liaison among providers, staff, and leadership, ensuring alignment with clinical workflows and regulatory standards.
Work History
Sr. Department Operations Analyst
8 Months- Operational and financial operations professional supporting the Department of Internal Medicine through process improvement, contract oversight, data analysis, and compliance management for classified staff and departmental programs.
- Lead departmental contract review and approval processes for goods and services, ensuring compliance with University policies, proper documentation, and favorable business terms.
- Coordinated sourcing initiatives for multi-year strategic procurement plans, developing scopes of work, sourcing intake documents, and vendor questionnaires; recommended timelines for RFP activities.
- Identify operational inefficiencies and present process-improvement solutions; develop and implement business improvement plans.
- Design, monitor, and test operational procedures to maintain strong internal controls and regulatory compliance.
- Identified operational inefficiencies and presented process-improvement solutions; developed and implemented business improvement plans to enhance departmental operations.
- Collected, aggregated, and analyzed departmental data to support reporting, planning, and performance tracking, ensuring informed decision-making.
Administrative Associate
2 Years 9 Months- Managed and organized educational programs, enhancing delivery and effectiveness through streamlined processes.
- Manage and organize educational programs, focusing on enhancing delivery and effectiveness through improved processes.
- Assisted with budget management by tracking expenses and implementing processes that improved departmental operations.
- Provided comprehensive administrative support, coordinating schedules, maintaining records, logistics, and evaluating program operations.
Interim Program Coordinator
3 Months- Led Physician Scientist Training Program, ensuring compliance with accreditation standards and enhancing educational quality.
- Implemented new guidelines and procedures, increasing program efficiency by 20% while overseeing daily operations.
- Managed program budgets with 98% accuracy in expense reimbursements and processed over 100 departmental billing transactions annually.
- Coordinated recruitment efforts by scheduling interviews, designing itineraries, and managing logistics for applicant visits, contributing to a supportive program culture.
Sr. Administrative Assistant
8 Months- Coordinated executive calendars and appointments to enhance time management and streamline communication between executives and administrators.
- Supported clinical staff by streamlining administrative operations and creating onboarding processes for new employees to ensure seamless departmental transitions.
- Managed departmental budget by tracking expenses and developing processes that enhanced operational efficiency.
Patient Access Specialist
1 Year 10 Months- Managed patient records and information to ensure HIPAA compliance and maintain accurate documentation.
- Identified insurance payment sources and collected co-pays to support revenue cycle efficiency and uphold financial responsibility.
- Scheduled and registered patients for CT and MRI simulations to improve patient satisfaction and streamline service delivery.
Referral Coordinator
1 Year- Processed 80 referral requests daily, maintaining accurate records and scheduling specialist appointments for clients to enhance access to care.
- Collected and verified intake and enrollment packets, securing precertification and benefits information from insurance companies to streamline patient onboarding.
- Coordinated patient referrals to streamline access to specialty care services.
- Managed scheduling and follow-up appointments for referred patients.
- Maintained accurate records in electronic health record systems for referral tracking.
Patient Outreach Specialist
1 Year 2 Months- Coordinated patient referrals and appointments, ensuring timely scheduling of tests and procedures while educating patients on preparation requirements.
- Created individualized care plans with patients and families, gathered feedback through outreach, and documented patient activities accurately.
- Coordinated outreach efforts to enhance community engagement and awareness of health resources.
- Developed educational materials and presentations for community workshops and events.
- Assisted in the implementation of outreach programs targeting underserved populations.
Health Unit Coordinator
2 Years 10 Months- Coordinated patient admissions, transfers, and discharges to ensure seamless transitions and maintain accurate documentation in compliance with healthcare standards.
- Managed patient medical records using Epic to ensure accuracy and facilitate timely access for healthcare providers.
- Facilitated communication between patients, families, and healthcare staff, addressing inquiries and assisting with concierge services.
Education
Associate of Arts - General Studies
Bachelor of Science - Health Administration
Skills
PeopleSoft HCM
PeopleSoft Financial
Microsoft Office
Med-Hub
QGenda
Epic
Salesforce
Outlook
Process improvement
Timeline
Sr. Department Operations Analyst
UT Southwestern
01.2026 - CurrentRead More
Interim Program Coordinator
UT Southwestern
09.2024 - 12.2024Read More
Administrative Associate
UT Southwestern Medical Center
04.2023 - 01.2026Read More
Sr. Administrative Assistant
Ut Southwestern Medical Center
08.2022 - 04.2023Read More
Patient Access Specialist
UT Southwestern
10.2020 - 08.2022Read More
Referral Coordinator
Southwestern Health Resources
09.2019 - 09.2020Read More
Patient Outreach Specialist
Texas Health Resources
07.2018 - 09.2019Read More
Health Unit Coordinator
Aurora Health Care
07.2015 - 05.2018Read More
Collin College
Associate of Arts from General Studies
Read More
Texas Southern University
Bachelor of Science from Health Administration
Read More