Summary
Overview
Work History
Education
Skills
Timeline
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Michael Egeli

Oviedo,FL

Summary

Highly versatile and solutions-focused sales professional with an established reputation for integrity and dedication. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

22
22
years of professional experience

Work History

Real Estate Assistant

Elite Real Estate Professionals
09.2006 - Current
  • Responsible for maintaining existing and new home inventory to be sale ready
  • Provided top-notch customer service to clients during property viewings while highlighting key features of homes or commercial spaces.
  • Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
  • Contributed to the positive reputation of real estate agency by consistently delivering outstanding customer service experiences for clients.
  • Assisted clients in home staging and overall preparation for real estate sales.process
  • Assisted in closing transactions smoothly by preparing necessary documentation and coordinating with title companies, lenders, and inspectors.

Customer Sales and Service Expert

Gold Coast Schools
01.2021 - 02.2024
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Answered in-depth questions about company offerings, service policies and benefits of each plan.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Provided comprehensive after-sales support, ensuring a positive experience that led to referrals and new client acquisitions.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained working knowledge of products, accounts, representatives, tools and systems.

Millwork Sales Specialist

Lowe's Companies, Inc.
01.2013 - 01.2021
  • Provide superior customer service to drive sales and margin in alignment with the Lowe's Home Improvement financial plan
  • Inspires associates to drive sales culture for proven sales results
  • Leveraged growth and profitability of retail and specialty sales initiatives including Special Order, Commercial, and Installed Sales to drive total sales and margin budgets
  • Ensured maximum profitability by balancing sales performance and payroll expenses
  • Identified sales opportunities by interacting with customers to provide exceptional service
  • Partner with installers to implement Lowe's Home Improvement installation processes
  • Provided training to new employees and increased team effectiveness through targeted ongoing training
  • Resolved customer satisfaction issues
  • Performed department walks to ensure execution of proper merchandising strategies, zoning, and price management
  • Awards and Honors: 2017 #1 in Market for Sales Volume out of 30+ Sales Specialists in Millwork and Pro Sales, Increased 1st year sales from $600k to over $1M annually, 7 times Customer Focused Award Winner, Lead Department from 20% under plan to exceeding department forecasts within 6 months, 2014-2017 Lead Captain(trainer) for lead generation for exterior projects, Started with Lowes in 2013 as Customer Service Associate(CSA) and progressed quickly to Sales Specialist

Sales and Service Representative

National Construction Rentals
10.2002 - 01.2008
  • Met or exceeded monthly sales goals and was consistently in Top 10% of CSRs in our office
  • Handled customer services calls, determining their needs to secure a quick and efficient resolution
  • Schedule and coordinated new jobs by interfacing between the office, customer and onsite installers
  • Completed purchase orders, contracts and load sheets for all the crews and scheduled jobs
  • Dispatched 10 crews daily
  • Acted as the Assistant Manager's backup and assumed full responsibility for the office when he was not available.

Education

Burlington County College
Pemberton, NJ
10.2001

Florence Township Memorial High School
Florence, NJ
01.2000

Skills

  • Account Management
  • Leadership Skills
  • Creating and Analyzing Reports
  • Advanced Technical Skills
  • Proactive Problem Solving Skills
  • Customer Focused
  • Staff Training and Motivation
  • Written and Oral Communication Skills
  • Mastered Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • De-Escalation Techniques
  • Customer Retention Strategies

Timeline

Customer Sales and Service Expert

Gold Coast Schools
01.2021 - 02.2024

Millwork Sales Specialist

Lowe's Companies, Inc.
01.2013 - 01.2021

Real Estate Assistant

Elite Real Estate Professionals
09.2006 - Current

Sales and Service Representative

National Construction Rentals
10.2002 - 01.2008

Burlington County College

Florence Township Memorial High School

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Michael Egeli