Michael Elam
Katy,Texas
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
6
6
years of professional experience
Work History
Overnight Security
Marriott Energy Corridor
08.2023 - Current
- Oversee the parking lot of the facility and make sure all of the guests vehicles are secure
- Assist the night auditor with all overnight requests from the guests
Specialist
Apple Highland Village
08.2023 - 01.2024
- Answer all questions pertaining to apple products
- Provide an memorable customer service experience.
Fine Dining Host
The Briar Club
05.2022 - 08.2023
- Make tickets for members and escort them to their tables
- assist servers with finding an exceptional dining experience
Front Desk Agent
La Quinta Inn & Suites
11.2022 - 05.2023
- Check guests in and answer all questions pertaining to the hotel
- Provide an exceptional customer service experience.
Front Desk Agent
Courtyard By Marriott
01.2022 - 11.2022
- Check guests in and provide exceptional customer service.
- Answer all questions pertaining to the hotel
Night Auditor
Courtyard By Marriott
11.2018 - 01.2022
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
Night Auditor
Hilton Hotels Corporation
11.2017 - 11.2018
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
Education
Bachelor of Arts - Communications
Quinnipiac University
Hamden, CT01.2016
Skills
- Customer Relations
- Exceptional communication skills
Timeline
Overnight Security
Marriott Energy Corridor
08.2023 - Current
Specialist
Apple Highland Village
08.2023 - 01.2024
Front Desk Agent
La Quinta Inn & Suites
11.2022 - 05.2023
Fine Dining Host
The Briar Club
05.2022 - 08.2023
Front Desk Agent
Courtyard By Marriott
01.2022 - 11.2022
Night Auditor
Courtyard By Marriott
11.2018 - 01.2022
Night Auditor
Hilton Hotels Corporation
11.2017 - 11.2018
Bachelor of Arts - Communications
Quinnipiac University
Similar Profiles
Thomas BrinkThomas Brink
Finance Director at Mac Haik CDJR Energy CorridorFinance Director at Mac Haik CDJR Energy Corridor
Grant EgglestonGrant Eggleston
Dental Assistant at Corridor EndodonticsDental Assistant at Corridor Endodontics
Raymond JacksonRaymond Jackson
Health Information Management Clerk at The Corridor Group LLCHealth Information Management Clerk at The Corridor Group LLC
Monica BroughtonMonica Broughton
Vice President, Investor Relations and Treasury at MRC GlobalVice President, Investor Relations and Treasury at MRC Global
Megan PointerMegan Pointer
Phlebotomy Technician III & Specimen Processor at Texas Children’s HospitalPhlebotomy Technician III & Specimen Processor at Texas Children’s Hospital