MICHAEL ELIARES
Anna,TX
Summary
Multi-unit experience military veteran with a strong background in servant leadership and data analytics to drive teams to success. A people leader that excels in building meaningful relationships, perfecting processes, and aligning efforts with organizational goals to generate impactful results.
Overview
19
19
years of professional experience
Work History
Area Manager
Bridgestone Retail Operations LLC.
04.2024 - Current
- Improved top line service sales by 3.03% ($93,932.34) and achieved $22,041.86 in service gross profit before labor to Q4 2025 target budget
- Comp Q4 top line sales by 3.29% ($139,608) and exceeded total gross profit by $58,793
- Reduce Q4 2025 customer service payroll spending by $10,313.06
- Increased Q3 2025 total gross profit by $28,611 while reducing total controllable expenses by 13.2%
- Reduced $0 complete vehicle inspection by 21.71% in Q4 2025 vs LY
- Increase alignment units sold by 186 units in Q4 2025 resulting in a $35,360 gain vs LY
- Sold 291 more manufacture's suggested maintenance schedule (MSMS) units over LY resulting in a $62,220 gain in Q4 2025
- Improved fluid sales by 183 units, regarded as the region's top 3 market in fluid sales.
- Consistently placed in the region's top 3 for team member retention fostering growth and a positive work environment
- Transformed bottom performing remote market to the region's top 4 area
- Supported, influenced, and guided 2 markets simultaneously for the region in the absence of an area manager for 14 months
- Division leader in top line sales performance during company's "Epic" sales event in Q4 2024
- First area manager to lead two markets placing first and second place in 1 of 4 days of company's largest sales event
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Developed and implemented strategies to improve customer service and increase sales.
District Manager
Casey's General Stores
06.2021 - 04.2024
- Provided support to 48 stores during Circle K acquisition in Oklahoma City.
- Placed Top 40 out of 200+ districts within the organization's performance matrix with 16 units. District placement contributed to region's first place performance in the organization.
- Placed 14th in the Division/Zone's Performance Matrix out of 54 district managers.
- Led Oklahoma Region in weekly and monthly Inside sales (Average weekly sales 486K during non peak and 540K+ during peak)
- Weekly Prepared Foods and Dispensed Beverage leader in the Oklahoma Market (Average 17% of business and delivered 3% - 6% growth week over week)
- Led Oklahoma market in Groceries & General Merchandise sales (Average 83% of the business and delivered 10% - 15% growth week over week)
- District ranked #9 in team member and manager retention within the entire organization
- Consistently placed top 3 District in region for Casey's Rewards Program (Contributed 38% in rewards weekly, company expectation is 32%)
- Reduced waste and pursued stale strategies by utilizing data and analytics to ensure store's met stale percentage goal of 22%.
- Managed District's labor; ensured stores met weekly labor forecast. Coached Store Manager(s) on the importance of staying inline within the labor budget.
- Delivered 100% in kitchen training and 90%+ in compliance training meeting above organization's training goals (placed top 50 company wide for training)
- Pioneered the Division/Zone's first District and store manager monthly meeting which allowed Store Manager collaboration and team bonding.
- Developed sales strategy based on consumer buying trends and market conditions. Tracked progress, execution, and celebrated wins with the Store team.
- Provided P&L training and understanding to store managers which allowed better monthly and quarterly performances
- Coordinated with other district managers and vendors to actualize performance improvement strategies.
- Created district implementation plans to support execution of regional and company initiatives to achieve both operational excellence and business results.
- Worked collaboratively with loss prevention to decrease shrink and boost loss awareness. Recovered 22K in theft.
- Generated weekly development calls with Assistant managers and Kitchen managers to provide training and growth opportunity to advance to the next role.
- Utilized daily store visits and consistent follow ups to hold accountability to district, region, and division plans and goals.
- Manages with integrity, honesty and knowledge that promote culture, values and goals of Casey's.
- Evaluated store manager performance and conveyed constructive feedback to improve skills.
- Reviews store conditions and key business indicators within district to identify problems, concerns, and opportunities for improvement in order to provide coaching to store management team.
- Utilizes management information tools and analyzes financial reports to identify and address trends and issues in district performance.
- Developed KPI progression tracking forms that aided and produced results for other districts in the region.
- Created inventory implementation plans with store manager to drive operational and inventory excellence.
- Developed/mentored Store Manager's success for promotion to District Manager.
- Organized all regional events from meetings to award ceremonies.
- Oversaw development of four brand new stores and two remodels stores.
- Promoted healthy work environment by placing monthly district meetings that encompassed team work and knowledge share.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Coordinated with other engineers to evaluate and improve software performance.
- Collaborated with fellow engineers to evaluate software improvements.
- Help reduce team's tech debt stories which allowed database upgrade.
- Assigned development of DAX Task Process Monitor project to oversee server operations and notify team members of any discrepancies.
- Participated in project specifications reviews that met or exceeded performance expectations.
- Collaborated in architecture, design and implementation of back-end features.
- Provided team with in field ops knowledge for better design and development of software projects.
- Partnered with other development teams on product development and application support plans.
- Help assist Splunk logging conversion to NewRelic for owned applications.
- Refactored legacy codebase for improved maintainability, paving the way for easier future updates
- Contributed to open-source projects, sharing knowledge with the broader community while gaining valuable insights from other experienced professionals
- Reduced system downtime by proactively addressing potential issues through regular maintenance activities
- Streamlined development processes to increase efficiency and reduce production time
Store Manager
Starbucks
02.2017 - 06.2021
- Drive sales leveraging business acumen, efficiency, and problem-solving skills in order to build successful business profile.
- Nurtured talent and led team by engaging hearts and minds of team.
- Managed inventory control, cash control, and store opening and closing procedures.
- Develop skills to benefit partner's individual needs and team needs.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Integrated business with community to create better moments in peoples’ lives, from partners to customers, communities, and planet.
- Approved regular payroll submissions for employees.
- Managed labor budget and ensured store met weekly forecast.
- Responded to customer concerns with friendly and knowledgeable service.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assigned work to team members based on company needs, personal strengths and job knowledge.
- Trained and guided team members to maintain high productivity and performance metrics.
- Instructed staff on appropriately handling difficult and complicated transactions.
- Completed profit and loss performance reports.
- Interviewed job candidates and made staffing decisions.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Assigned employees to specific duties to best meet needs of store.
- Reported to district manager regarding all store and staff issues.
- Scheduled and led weekly store meetings for all employees.
- Opened new store location utilizing company tools to ensure successful grand opening.
- Obtained highest customer experience score for seven months consecutively.
- Generated sales profit of store by over $10,000 during Covid-19 pandemic
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality
Business Operations Manager
Old Navy
02.2015 - 02.2017
- Drive profitable sales growth through operational efficiencies and talent development.
- Ensured that each guest's experience was positive, memorable and consistent.
- Trained, coached and mentored staff to ensure smooth adoption of new program.
- Developed and rolled out new policies.
- Assisted with creation of marketing strategy and advertising initiatives that were used to promote facility to public.
- Hired and trained over 20 staff employees.
- Designed comprehensive training programs to enhance employee skills and boost overall performance.
- Directed resource allocation, ensuring optimal utilization of personnel, equipment, and facilities in alignment with business goals.
- Fostered a positive work environment that supported employee engagement and retention.
- Maximized revenue generation through effective sales strategies and market analysis insights.
- Implemented cost-saving measures, reducing operational expenses without sacrificing quality or productivity.
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
Staff Sergeant
United States Air Force
01.2009 - 01.2015
- Oversee flight line operations and managed the performance of six airmen.
- Inspected, tested, and evaluated critical flight maintenance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
- Responsible for assigned aircraft, aircraft's forms, and aircraft's flying status.
- Ensured aircraft's reliability and mission capability is fully operational at all times especially in emergency events.
- Regularly launched and recover aircraft to and from mission trainings and in deployments.
- Documented all maintenance events and maintained cleanliness of aircraft forms.
- Accomplished pre-flight, pre-launch, and post flight inspections.
- Troubleshoot aircraft's starting system.
- Remove, reinstall, and replace unserviceable aircraft component.
- Accomplished 600 and 1200 hourly integrity inspection which is composed of operational/function checks of all aircraft hydraulic components.
- Inspected aircraft structures, hydraulic, oil, and air lines for damages.
- Removed, reinstalled, and replaced faulty aircraft components with correct hardware and torqued to correct specification.
- Ensured attention to detail of aircraft's overhaul is completed and returned to mission capable within nine days or less.
- Performed operational/function checks on aircraft's canopy system, landing gear system, primary and secondary flight control systems.
- Inspected the integrity of aircraft cables by utilizing tensiometers and push pull gauges.
- Remove, reinstall, and replace heavy aircraft components such as horizontal stabilator surface and main landing gear shock strut.
- Dissembled, clean, inspected, and rebuilt aircraft nose and main landing gear wheel and tire.
- Inspected, analyzed, inventoried, and accounted proper procedures for civilian contractors.
- Established weekly and monthly scheduled inspections.
- Identified issues, analyzed information and provided solutions to problems.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Documented findings, errors, and ratings for technical and non-technical performances.
- Ensured all regulations including hazardous waste and safety are complied with EPA and OSHA standards.
Floor Manager
Cinemark
03.2007 - 01.2009
- Provided excellent customer service and complete satisfaction to patrons.
- Managed, supervised, and delegated tasks to floor staff while maintaining team member's morale.
- Built quality film playlist complete with corresponding trailers and responsible for scheduled play times.
- Maintained theater cleanliness and up keep Material Safety Data Sheet binder.
- Used organizational skills to crowd control during peak hours.
- Assigned work to team members based on company needs, personal strengths and job knowledge.
- Built relationships with customers to increase likelihood of repeat business.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
- Conducted regular performance reviews for team members, setting clear expectations and providing career development guidance.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
- Maintained an aesthetically pleasing store layout through strategic merchandise placement and visual displays, driving customer interest in products.
- Reduced employee turnover rate by fostering a supportive work culture that encouraged professional growth opportunities.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Bachelor of Science - Information Technology - Programming
American Public University System
Charles Town, WV02-2021
High School Diploma -
El Camino High School
South San Francisco, CA06-2008
Skills
- Over 12 years of management/supervisor experience
- Excellent verbal and written communication skills
- Strong organization and time management skills
- Robust Profit and Loss report knowledge
- Experienced in C# computer programming language
- Motivated worker; driven to establish/accomplish goal(s)
- Great observation skills; keen eye ability to analyze and improve process efficiencies
- Highly coachable; always seeking improvement
- Proficient computer skills
- Complex problem solving skills
- Risk management
- Quality assurance experience
- Strong attention to detail
- Inventory management
- Staff training and development
- Scheduling/Staffing plan
- Strategic business planning
- Experienced in multi-unit management
- Strong ability to create and develop strong teams
Timeline
Area Manager
Bridgestone Retail Operations LLC.
04.2024 - Current
District Manager
Casey's General Stores
06.2021 - 04.2024
Store Manager
Starbucks
02.2017 - 06.2021
Business Operations Manager
Old Navy
02.2015 - 02.2017
Staff Sergeant
United States Air Force
01.2009 - 01.2015
Floor Manager
Cinemark
03.2007 - 01.2009
Bachelor of Science - Information Technology - Programming
American Public University System
High School Diploma -
El Camino High School