Yvonne Hernandez
Area Manager
San Antonio,TX
Summary
Dynamic Area Property Manager with a strong track record of enhancing operational efficiency and addressing challenges. Expertise in cultivating enduring relationships with key decision-makers, customers, and team members to drive organizational success. Committed to leveraging extensive training and hands-on experience to embrace new professional opportunities and contribute to strategic objectives. Proven ability to lead teams and implement innovative solutions that align with company goals.
Overview
18
18
years of professional experience
2
2
Languages
Work History
Area Manager
Sylis PM
01.2023 - Current
- Successfully stabilized two underperforming assets, achieving and maintaining 95%+ occupancy to meet property performance goals
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Managed financial tasks such as budget preparation, expense tracking, and rent collection, ensuring accurate record keeping.
- Utilized social media, Craigslist, banners and signs to advertise vacant apartments.
- Ensured compliance with pertinent housing regulations by staying current on industry updates and adjusting policies accordingly.
- Identified areas in need of improvement within common spaces and implemented upgrades that benefited overall community satisfaction.
- Trained new team members on company policies and procedures, improving overall staff performance and collaboration.
- Enhanced resident retention by organizing community events and fostering a positive living atmosphere for all tenants.
Property Manager
International Management, The Landing at Brooks City Base
12.2020 - 01.2023
- Reporting the property’s financial status, occupancy, and expiring leases to property owners
- Meeting potential tenants, showing them the property, and assessing their applications in accordance with anti-discrimination laws
- Advertising vacant properties and hiring a leasing agent to find tenants as needed.
- Inspecting properties and arranging for repairs and new materials as required
- Arranging contracts for maintenance, trash removal, landscaping, security, and other ongoing services and managing disputes with these service providers where appropriate
- Investigating and resolving property complaints and rental violations
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
Property Manager
GVA Multi Family, Kenton Place
05.2018 - 12.2020
- Property is currently distressed, we have been able to reach and stabilize occupancy at 92% since the beginning of August.
- Establishes and monitors the property budget on a daily basis in accordance with established goals; keeps expenses in line with the budget.
- Works to achieve maximum performance based upon annual goals to increase revenue and other income.
- Ensures that all applicable deposits, rents, and other fees and ancillary revenues are collected and deposited.
- Submits bills to be paid timely. Prepares reports as required
- Inspects the community regularly to determine the quality of the physical property, and to assess and identify needs.
- Inspects maintenance repairs and available units for readiness. May inspect recently vacated units to assess needed repairs and replacement.
Property Manager
Wehner Multi Family, Icon
12.2016 - 02.2018
- Manage the financial performance of the property by overseeing rents, occupancies and expenditures.
- Supervise resident retention, renewal and leasing programs to maintain maximum occupancy.
- Ensure compliance with Wehner Multifamily Company policy, as well as federal and local regulations.
- Monitor tenant compliance with lease agreements and resolves problems and concerns.
- Work with Accounting to manage the accounts receivable process and ensure timely, appropriate resolution of tenant-related outstanding receivables involving dispute reviews and defaults.
- Maintain property to expected standards and show Pride of Ownership.
- Request approvals for purchases to Accounting department.
- Oversee move in and move out processes with tenants assuring that all items are completed.
- Ensures that all applicable deposits, rents, and other fees and ancillary revenues are collected and deposited.
- Participate and manage marketing efforts to increase occupancy and effectiveness.
- Interact closely with the Maintenance team to manage property maintenance programs including promptly and courteously responses to resident requests for maintenance
District Manager
WLS Interests
01.2017 - 01.2018
- Dealing with any property maintenance requirements.
- Delivering reports to the senior management board on any findings
- Undertaking regular property inspections
- Making preparations for the start of a tenancy
- Undertaking property surveys and preparing term maintenance plans.
- Managing suppliers and third party contractor
- Ensuring that all property team members are working to the required standards.
- Market property to surrounding businesses
- Maintain internet websites
District Manager/Property Manager/Assistant Manager
Bridge Property Management
01.2014 - 01.2017
- Increased occupancy rate by 27% during employment.
- Increased revenue by 33%.
- Reduced annual operating budget by 20%.
- Discussed with client terms and conditions for providing management services
- Arranged for alterations to, or maintenance, upkeep, or reconditioning of property as specified in lessee's agreement
- Employed, or contracted for services of, security, maintenance, grounds keeping personnel and onsite management personnel
- Directed preparation of financial statements and reports on status of properties occupancy rates and dates of expiration of leases, collection of rents, posting of rents and accounts payable.
- Assisted with eviction of tenants in compliance with court order and directions from lawyer and owner
Property Manager
Catalyst Multi Family, Sky Vue
04.2014 - 11.2016
- Main priority is bringing occupancy up, started at 60% and stabalized at 91%
- Working with different vendors and contractors to revitalize property in distress
- Establishes rental rate by surveying local rental rates; calculating overhead costs, depreciation, taxes
- And profit goals.
- Attracts tenants by advertising vacancies; obtaining referrals from current tenants; explaining
- Advantages of location and services; showing units.
- Building rapport with the tenants and the community by scheduling and arranging community events.
- Contracts with tenants by negotiating leases; collecting security deposit.
- Accomplishes financial objectives by collecting rents; paying bills; forecasting requirements; preparing
- An annual budget; scheduling expenditures; analyzing variances; initiating corrective action.
- Maintains property by investigating and resolving tenant complaints; enforcing rules of occupancy;
- Inspecting vacant units and completing repairs; planning renovations; contracting with landscaping.
- Maintains building systems by contracting for maintenance services; supervising repairs.
- Secures property by contracting with security patrol service; installing and maintaining security
- Devices; establishing and enforcing precautionary policies and procedures; responding to emergencies.
- Enforces occupancy policies and procedures by confronting violators.
- Prepares reports by collecting, analyzing, and summarizing data and trends.
- Updates job knowledge by participating in educational opportunities; reading professional publications;
- Maintaining personal networks; participating in professional organizations.
- Accomplishes organizational goals by accepting ownership for accomplishing new and different requests;
- Exploring opportunities to add value to job accomplishments.
Assistant Manager
Entrada Property Management
01.2008 - 01.2014
- Dealing with any property maintenance requirements.
- Ensuring that all property team members are working to the required standards.
- Delivering reports to the senior management board on any findings
- Undertaking regular property inspections
- Providing great service to clients.
- Making preparations for the start of a tenancy
- Ensuring that landlords comply with current and relevant legislation
- Undertaking property surveys and preparing term maintenance plans.
- Managing suppliers and third party contractor
- Ensuring that all property team members are working to the required standards.
- Negotiated lease agreements and renewals
- Accomplished bringing the property from 70% to 98% occupied
- Market property to surrounding businesses
- Maintain internet websites
- Accomplished bringing the property from 70% to 90% occupied
- Posted and accepted payments from residents
- Start and follow through with the eviction process when necessary
- Process SAHA applications
Education
High School Diploma -
Del Rio High
Del Rio, TX06.1992
Skills
Microsoft Office (9 years)
MENTOR (10 years)
Yardi (12 years)
Bluemoon (12 years)
AMSI (5 years)
Resman (5 years)
Onesite (5 years)
Bilingual
Microsoft Office (7 years)
Microsoft Suite
Web Search, XP & Vista
Team development
Controlling costs
Customer relationship management
Goals and performance
Marketing campaign experience
Timeline
Area Manager
Sylis PM
01.2023 - Current
Property Manager
International Management, The Landing at Brooks City Base
12.2020 - 01.2023
Property Manager
GVA Multi Family, Kenton Place
05.2018 - 12.2020
District Manager
WLS Interests
01.2017 - 01.2018
Property Manager
Wehner Multi Family, Icon
12.2016 - 02.2018
Property Manager
Catalyst Multi Family, Sky Vue
04.2014 - 11.2016
District Manager/Property Manager/Assistant Manager
Bridge Property Management
01.2014 - 01.2017
Assistant Manager
Entrada Property Management
01.2008 - 01.2014
High School Diploma -
Del Rio High
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