Michael Elierio
Mission,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
ManpowerGroup
Mission, tx
12.2025 - Current
- Resolved customer complaints to enhance satisfaction and loyalty.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with inquiries and provided accurate product information.
- Assisted customers with product selection and support to facilitate positive purchasing experiences.
- Processed orders to ensure timely service delivery and customer satisfaction.
- Documented customer interactions and maintained detailed records in systems.
- Developed strong customer relationships to encourage repeat business.
Operator
Figtree
Midland, Texas
08.2025 - 12.2025
- Operated machinery to enhance production efficiency and streamline workflow.
- Monitored equipment performance and communicated issues to maintenance teams for timely resolution.
- Conducted quality checks on products to uphold company standards and ensure customer satisfaction.
- Followed safety protocols to minimize risks and promote workplace safety.
- Assisted in training new employees on operational procedures and equipment use.
- Collaborated with team members to maintain a clean and organized workspace.
Agent
Ubiquity Global Services
McAllen, Texas
01.2024 - 08.2025
- Delivered customer service to clients via phone and email, ensuring timely responses to inquiries.
- Managed customer inquiries and provided support for service-related issues.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Developed customer relationships and ensured satisfaction with services.
- Recorded customer interactions and transactions accurately to support service quality and follow-up.
- Maintained accurate records of all customer interactions, processed customer accounts and filed documents.
- Utilized CRM software to track customer interactions and feedback.
- Coordinated with team members to streamline service delivery processes, enhancing customer satisfaction.
- Assisted in training new agents on company protocols and systems.
Front Desk Representative
TruFit Gym
Mission, Texas
11.2022 - 01.2024
- Coordinated front desk operations to streamline check-in processes and enhance guest experience.
- Welcomed members and guests with friendly, professional demeanor.
- Answered phone calls and addressed inquiries promptly and courteously.
- Maintained precise records of memberships and transactions in gym software to support operational efficiency.
- Scheduled appointments for personal training sessions and classes effectively.
- Assisted clients with facility navigation and explained equipment usage clearly.
- Addressed member concerns and resolved issues promptly to improve overall customer satisfaction.
Education
Palmview Highschool
Mission, TXSkills
- Customer relationship management
- CRM software usage
- Complaint resolution
- Order processing
- Record keeping
- Effective communication
- Problem solving
- Time management
- Training and development
- Multitasking and organization
- Adaptability and flexibility
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
ManpowerGroup
12.2025 - Current
Operator
Figtree
08.2025 - 12.2025
Agent
Ubiquity Global Services
01.2024 - 08.2025
Front Desk Representative
TruFit Gym
11.2022 - 01.2024
Palmview Highschool