Michael Elliott
Hospitality Management And Operations
Cape Town/Stellenbosch ,Western Cape
Overview
21
21
years of professional experience
Work History
Front of House
The Log Cabin Lodge
03.2025 - Current
Assistant Operations Manager
ITC Hospitality Group
12.2021 - 02.2025
Sales
Bulgaz Autogas Pty Ltd
03.2020 - 11.2021
- Procured new business opportunities, significantly enlarging the client base.
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Revamped vehicle maintenance protocols, ensuring operational effectiveness and reliability.
Assistant Manager
ICC Kitchens
02.2015 - 05.2015
- Oversaw kitchen and butchery operations, ensuring strict adherence to hygiene standards.
- Coordinated meal preparation and planning, optimising resource allocation.
- Managed inventory through effective receipt and issuance of stock, maintaining supply chain integrity.
Manager
Meisies Halt Complex
05.2014 - 12.2014
- Directed kitchen operations, enhancing workflow for increased productivity.
- Supervised meal preparation and planning to uphold quality and operational efficiency.
- Facilitated stock management through accurate receipt and issuance procedures, ensuring minimal waste.
Assistant Food & Beverage Manager
Blue Peter
09.2012 - 01.2014
- Executed purchasing, receiving, and stock distribution to outlets, streamlining operational efficiency.
- Ensured beverage production adhered to established quality standards.
- Optimised sales through innovative initiatives and effective supervision of staff in food and beverage outlets.
- Prepared dining areas to meet specific requirements for diverse events and functions.
- Maintained compliance with Hazard Analysis Critical Control Points (HACCP) protocols, ensuring food safety.
Area Manager
Liquid Petroleum Gas Safety Association of South Africa
07.2011 - 07.2012
- Served as Cape Representative, fostering enhanced communication between local authorities and the association.
- Facilitated monthly meetings with the Fire Department to address safety concerns and training needs.
- Inspected practitioners' installations for registration, ensuring compliance with industry regulations.
- Assisted in investigations of consumer complaints, upholding service excellence.
- Promoted sustainable growth initiatives within the LP Gas industry.
- Advocated for the safe usage of LP Gas across various sectors.
- Compiled and submitted comprehensive monthly reports to Head Office in Johannesburg.
Sales Manager
Bulgaz Convertors CC
01.2009 - 06.2011
- Championed sales initiatives, driving significant revenue growth and market penetration.
- Cultivated robust client relationships through effective liaison and communication.
- Streamlined procurement processes for enhanced efficiency in stock management.
- Resolved customer complaints swiftly, ensuring high levels of client satisfaction and retention.
Property Consultant
Seeff Props East London and M & K Property Consultants
01.2005 - 12.2008
- Executed property sales and valuations, delivering tailored solutions for residential and commercial clients.
- Managed rental agreements and properties to ensure optimal occupancy rates and tenant satisfaction.
Education
GED -
Skills
Guest relations specialist
Front of house,
operations,
facilities,
Cashiering,
Logistics
Management and assistant
Timeline
Front of House - The Log Cabin Lodge
03.2025 - Current
Assistant Operations Manager - ITC Hospitality Group
12.2021 - 02.2025
Sales - Bulgaz Autogas Pty Ltd
03.2020 - 11.2021
Assistant Manager - ICC Kitchens
02.2015 - 05.2015
Manager - Meisies Halt Complex
05.2014 - 12.2014
Assistant Food & Beverage Manager - Blue Peter
09.2012 - 01.2014
Area Manager - Liquid Petroleum Gas Safety Association of South Africa
07.2011 - 07.2012
Sales Manager - Bulgaz Convertors CC
01.2009 - 06.2011
Property Consultant - Seeff Props East London and M & K Property Consultants
01.2005 - 12.2008
City And Guilds: Institute For Hospitality Education SA. - GED,