Michael Ely
Fredonia,WI
Summary
Motivated professional with a strong focus on problem-solving and fostering teamwork. Leveraging prior experience and skill sets to become a valuable asset. Thrives on applying people skills and technical knowledge to enhance customer experiences and drive business growth. Committed to continuous professional growth while actively contributing to creating an exceptional work environment. Energetic and adaptable with a natural aptitude for leadership and team coordination. Possesses a comprehensive understanding of strategic planning and organizational development, coupled with strong communication and problem-solving skills. Committed to driving team success and achieving impactful results.
Overview
1
1
Certification
Work History
Service, Sales, and Warranty
Scenic RV
Slinger, WI
- Improved customer satisfaction by efficiently managing warranty claims and promptly addressing concerns.
- Managed budgetary responsibilities for the warranty department, ensuring cost-effective allocation of resources.
- Provided exceptional technical support services, troubleshooting complex issues with minimal need for follow-up visits or additional repair work required under the manufacturer''s warranty coverage.
- Maintained up-to-date knowledge of industry best practices and regulatory requirements to ensure the warranty department operates in compliance with all applicable standards.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Service Department
Camping World
Saukville, US
- Assist in the operations of the service department by training technicians, providing technical support, providing diagnostic support, performing a walk through for customers, and support for sales as needed
- All while ensuring quality and a great experience
- Demonstrated strong leadership skills by motivating employees through recognition programs and fostering an atmosphere conducive to collaboration among teammates.
- Reduced employee turnover by providing ongoing training, mentoring, and fostering a positive work environment.
- Promoted a safety-conscious culture within the department, leading to a decrease in workplace accidents and injuries.
Parts department
Joseph Buick GMC
Cincinnati, US
- Track and locate parts
- Help with inventory and asset management
- Partnered with managers to implement operational enhancements for paperwork processing.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Boosted employee morale through open communication channels, fostering a positive work environment conducive to collaboration and problemsolving.
- Collaborated with service department staff to ensure timely delivery of parts needed for vehicle repairs, minimizing customer wait times.
General Manager
Matador Detailing
Aberdeen, US
- Run crew and helped with marketing
- Maintain Inventory and shop needs
- Ensured a professional environment and an excellent customer experience
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
Service Tech / Lead Recon Tech
RDO Equipment co
Aberdeen, US
- Service customer and internal equipment
- Inspect and evaluate all incoming equipment
- Maintain a clean safe environment
- JD tech IDX199864
- Safety committee
- Optimized resource allocation by effectively prioritizing tasks based on business needs and project timelines.
- Developed comprehensive documentation to facilitate knowledge sharing among team members and support long-term maintenance efforts.
Department Head / Supervisor
Fine Details
Milwaukee, US
- Manage and supervise crew
- Provide maintenance and repair on equipment as needed
- Maintain a clean and safe environment
- Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
- Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
- Mentored junior team members, providing guidance and support to foster professional growth and success.
- Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track.
- Implemented staff training programs that enhanced skills and increased overall productivity within the department.
Shop Manager
Crawford Tree
Milwaukee, US
- Service customer and internal equipment
- Inspect and evaluate all incoming equipment
- Maintain a clean safe environment
- JD tech IDX199864
- Safety committee
- Optimized resource allocation by effectively prioritizing tasks based on business needs and project timelines.
- Developed comprehensive documentation to facilitate knowledge sharing among team members and support long-term maintenance efforts.
Education
Diploma - Automotive Technology
Universal Technical Institute
Glendale Heights, ILDiploma - Biblical Studies
Trinity Bible College
Ellendale, NDDiploma -
Lidgerwood Public H.S.
Lidgerwood, NDSkills
- Diagnostics
- Procurement
- Negotiation
- Mechanic Experience
- Customer service
- Mechanical Knowledge
- Technical Support
- Purchasing
- Sales Support
- Auto Estimating
- Asset Management
- Inventory Control
- Equipment Repair
- Strong customer service
- Goal-oriented mindset
- Complaint handling
- Conflict resolution
- Upselling
- Team leadership
- Positive customer engagement
Certification
- Forklift Certified, 11/01/11, Present
- First Aid and Choking, 03/01/05, Present
Timeline
Service, Sales, and Warranty
Scenic RV
Service Department
Camping World
Parts department
Joseph Buick GMC
General Manager
Matador Detailing
Service Tech / Lead Recon Tech
RDO Equipment co
Department Head / Supervisor
Fine Details
Shop Manager
Crawford Tree
Diploma - Automotive Technology
Universal Technical Institute
Diploma - Biblical Studies
Trinity Bible College
Diploma -
Lidgerwood Public H.S.