Michael Engelhardt
New Haven,CT
Summary
Dynamic operations manager with a proven track record at Walmart, enhancing customer satisfaction through effective issue resolution and staff training. Skilled in inventory control and relationship management, I implemented strategies that reduced wait times and optimized service delivery, fostering a dependable and customer-oriented environment.
Knowledgeable with solid background as Owner/Operator. Proven ability to manage operational aspects efficiently and drive business growth through strategic planning and execution. Demonstrated strong leadership and problem-solving skills, consistently ensuring high-quality service and customer satisfaction.
Experienced with managing all aspects of business operations, including financial oversight and strategic planning. Utilizes effective leadership techniques to ensure efficient daily management and team productivity. Track record of fostering strong customer relationships and driving business growth through innovative solutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Owner/Operator
Schmidt
12.2022 - Current
- Operated delivery routes efficiently to ensure timely arrival of products.
- Managed inventory levels to minimize waste and ensure product availability.
- Implemented process improvements that enhanced delivery efficiency and reduced delays.
- Managed paperwork efficiently, ensuring proper documentation for all deliveries as per company requirements.
- Delivered orders to customers to drive full satisfaction.
- Operated delivery vehicles safely and efficiently.
- Maintained positive relationships with customers to promote continued business opportunities.
- Developed strong customer base through efficient and reliable service.
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
Freezer Selector
Bozzuto’s
04.2021 - 01.2022
- Selected frozen products efficiently to optimize order fulfillment and minimize waste.
- Operated pallet jacks and forklifts to transport goods within the warehouse environment.
- Maintained inventory accuracy through regular cycle counts and quality checks.
- Collaborated with team members to streamline picking processes and enhance productivity.
- Oversaw daily operations in freezer selection area, ensuring timely order completion and quality standards met.
- Supported team members during peak periods, ensuring all orders were completed on time and without error.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Drove forklifts, pallet jacks and other equipment to move materials.
Material Handler
Honeywell Safety and Productivity Solutions
02.2020 - 01.2022
- Operated forklifts and pallet jacks to efficiently transport materials within warehouse.
- Managed inventory control, ensuring accurate stock levels and timely replenishment of supplies.
- Assisted in loading and unloading shipments, optimizing space utilization in storage areas.
- Maintained cleanliness and organization of work area, adhering to safety standards and protocols.
- Collaborated with team members to streamline processes, enhancing workflow efficiency across shifts.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Increased productivity, utilizing forklifts and other material handling equipment effectively.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Supported production goals, ensuring that all necessary materials were available when needed on the manufacturing floor.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Optimized storage solutions, creating more efficient use of warehouse space.
Customer Service Manager
Walmart
01.2016 - 02.2020
- Managed customer inquiries and resolved issues efficiently, enhancing overall customer satisfaction.
- Led training sessions for new staff, improving team performance and service delivery consistency.
- Analyzed customer feedback to identify areas for process improvement and enhance service quality.
- Developed and implemented strategies to streamline operations, reducing wait times during peak hours.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Branford High School
Branford, CTSkills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Sales negotiation
- Inventory control
- Strategic planning
- Relationship management
- Business operations management
- Vendor negotiation
- Pricing strategy development
- Profit optimization
- Strong work ethic
- Decision-making
- Dependable and reliable
- Customer service
- Customer-oriented
- Equipment operation
- Schedule management
- Vehicle inspections
- Materials transport
- Safe driving practices
- Accurate record keeping
- Order picking and processing
- GPS and route planning
- Route planning
- Efficient delivery scheduling
- Route management
Certification
Driver license
Osha certificate
Timeline
Owner/Operator
Schmidt
12.2022 - Current
Freezer Selector
Bozzuto’s
04.2021 - 01.2022
Material Handler
Honeywell Safety and Productivity Solutions
02.2020 - 01.2022
Customer Service Manager
Walmart
01.2016 - 02.2020
High School Diploma -
Branford High School