Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
General ManagerManagerWork Type
Full TimeLocation Preference
On-SiteLocation: 'Ewa Beach, HI, USHonoluluKapolei, HIWaikiki, HI
Open to relocation: Yes
Open To Work
Michael-Enrique Pelen
'Ewa Beach,HI
Work Preference
Summary
Dynamic restaurant owner with a proven track record at E’Ohi Restaurant, excelling in menu development and staff leadership. Successfully optimized inventory management, reducing waste and enhancing profitability. Renowned for exceptional customer service and fostering strong vendor relationships, driving sales growth and ensuring high levels of guest satisfaction.
Work History
Restaurant Owner
E’Ohi Restaurant
Honolulu, HI
2023 - 2026
- Managed inventory control systems to optimize stock levels and reduce waste.
- Trained and mentored staff on best practices in food safety and customer service.
- Created promotional campaigns to increase restaurant visibility and drive sales growth.
- Established vendor relationships to negotiate favorable terms for food supplies and equipment.
- Oversaw financial management, including budgeting and expense tracking for profitability analysis.
- Developed and implemented operational processes to enhance service efficiency and customer satisfaction.
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
- Recruited, hired, and trained talented staff to fill vacancies.
Restaurant Owner
Mike & Billz Fire Grillz
‘Aiea, HI
2014 - 2021
Banquet Server
Aulani, A Disney Resort & Spa
2012 - 2014
- Provided exceptional customer service during events, ensuring guest satisfaction and addressing inquiries promptly.
- Set up and dismantled banquet spaces according to event specifications, maintaining organization and efficiency.
- Assisted in food and beverage service, delivering orders accurately and timely to enhance dining experience.
- Collaborated with team members to ensure seamless service flow during high-volume events, demonstrating teamwork.
- Maintained cleanliness and presentation of dining areas, adhering to health and safety regulations consistently.
- Adapted quickly to changing event needs, showcasing flexibility in a fast-paced environment.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Adhered to all health and safety regulations while serving food and beverages.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Arranged linens and table settings according to seating plan and event theme.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
Laborer
Laborers Union
2000 - 2010
- Operated hand and power tools for various construction tasks.
- Assisted skilled tradespeople with material handling and site preparation.
- Maintained cleanliness and safety compliance on job sites.
- Collaborated with team members to complete projects efficiently.
Server Manager
Esther’s Restaurant
01.1993 - 1999
- Supervised daily operations, ensuring high-quality service and adherence to health standards.
- Trained and mentored new staff, fostering a collaborative team environment.
- Implemented effective inventory management practices, reducing waste and optimizing supply use.
- Developed and maintained strong relationships with vendors for timely procurement of supplies.
Server
Sheraton Makaha
01.1992 - 1992
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Assisted in training new servers on menu knowledge and service standards.
Banquet Server
Sheraton Princess Kaiulani
Waikiki, HI
1990 - 1992
- Supported event planning staff by facilitating communication between kitchen and service teams for smooth operations.
- Trained new servers on best practices for service standards, enhancing overall team performance and service quality.
- Worked with banquet manager to coordinate event set up and schedule.
- Answered guest questions about event plans and food service choices.
Education
High School Diploma - General Studies
Damien Memorial High School
Honolulu, HI05.1989
Skills
Menu development
Staff supervision
Business planning
Customer engagement
Staff management
Inventory management
Vendor relations
Staff leadership
Cost control
Financial planning
Employee scheduling
Business marketing
Delivery scheduling
Online ordering management
Staff hiring
Waste reduction
Operations management
Allergy awareness
Schedule management
Labor cost controls
Portion control
Portioning
Budget monitoring
Customer service
Safe food handling
Team leadership
Menu pricing and writing
Quality control
Problem-solving
Recipes and menu planning
Calm and pleasant demeanor
Kitchen staff coordination
Employee supervision
Anticipating problems
Relationship building
Reliable and responsible
Coaching and mentoring
Kitchen equipment operation and maintenance
Catering services
Event coordination
Recruitment and hiring
Back of house management
Sanitation
Timeline
Server Manager
Esther’s Restaurant
01.1993 - 1999
Server
Sheraton Makaha
01.1992 - 1992
Restaurant Owner
E’Ohi Restaurant
2023 - 2026
Restaurant Owner
Mike & Billz Fire Grillz
2014 - 2021
Banquet Server
Aulani, A Disney Resort & Spa
2012 - 2014
Laborer
Laborers Union
2000 - 2010
Banquet Server
Sheraton Princess Kaiulani
1990 - 1992
High School Diploma - General Studies
Damien Memorial High School