Michael Ernst
Citrus Heights,CA
Summary
Results-driven manager with a strong focus on enhancing customer satisfaction and operational efficiency. Proven ability to resolve conflicts and motivate teams to achieve high performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
Taylors Restaurant
04.2021 - Current
- Assisted in developing team workflows and processes to enhance operational efficiency.
- Collaborated with team members to troubleshoot issues and implement effective solutions.
- Supported project management initiatives by tracking progress and ensuring deadlines were met.
- Contributed to maintaining a safe and organized work environment through adherence to protocols.
- Engaged in regular communication with team leaders to align objectives and priorities effectively.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Dairy Clerk
Raley's Grocery Store
05.2018 - 01.2021
- Managed dairy inventory, ensuring product freshness and adherence to quality standards.
- Assisted customers with dairy selections, providing knowledgeable recommendations and exceptional service.
- Maintained cleanliness and organization in dairy display areas, enhancing overall shopping experience.
- Implemented efficient stocking procedures, reducing product retrieval times for customers and staff.
- Collaborated with team members to effectively stock and display dairy products for increased sales.
Education
High School Diploma -
Maidu
Auburn, CASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Relationship building
Certification
I obtained a OSHA 10 certification through a course called interplay learning. This course had me throughout a year complete many courses on plumbing and general safety.
Timeline
Manager
Taylors Restaurant
04.2021 - Current
Dairy Clerk
Raley's Grocery Store
05.2018 - 01.2021
High School Diploma -
Maidu