Vigilant and highly skilled gaming professional with strong leadership background and clear understanding of related laws, best practices and unauthorized behaviors. Well-organized in supervising teams and tackling customer service issues.
Overview
14
14
years of professional experience
Work History
Table Games Lead Supervisor
Parx Casino (Greenwood Racing)
Bensalem, PA
2012.03 - Current
Motivates and supervises staff in order to ensure that employees receive adequate guidance and resources to accomplish established departmental and guest service objectives.
Minimized losses by setting and enforcing bank levels and table limits by game type.
Maintains awareness of how each game stands with respect to player limits, special customers, wins/losses, and dealer performance.
Eliminated customer service issues by quickly resolving disputes and correcting problems.
Facilitated staff schedule and assignments ensuring coverage for each shift, table, and floor plan.
Arranged completion of annual required training for dealers and supervisors.
Administrative Support Specialist
BioClinica
Newtown, PA
2010.12 - 2011.11
Increased office efficiency by modernizing document organization systems and effectively implementing [Type] solutions.
Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations.
Archiving sensitive patient data and organizing important project records
Servicing client and department service issues and updating file room documents
Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Head Teller
TD Bank
Bensalem, PA
2004.12 - 2009.01
Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
Managed staff of 8-10 employees towards commitment to service according to company established operational standards
Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
Upheld strict financial controls by keeping funds secure and accurately transferring monies.
Education
Bachelor of Science - Hospitality And Tourism Management
Temple University
Philadelphia
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Management and Supervision
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Timeline
Table Games Lead Supervisor
Parx Casino (Greenwood Racing)
2012.03 - Current
Administrative Support Specialist
BioClinica
2010.12 - 2011.11
Head Teller
TD Bank
2004.12 - 2009.01
Bachelor of Science - Hospitality And Tourism Management