Michael Esperanza
San Diego,CA
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
20
20
years of professional experience
Work History
UCSD Covid Response Team Supervisor
University Of California San Diego
01.2022 - Current
- Supervised a team of 25, coordinated route assignments for wastewater collection from manholes, ensured prompt sample delivery to laboratories, and managed the stocking of golf carts with essential PPE, including gloves, face shields, and gowns
- Ensured wastewater collection systems were fully operational, addressed any blockages, and replaced malfunctioning collectors as needed.
- Prepared and presented weekly reports on COVID-19 status, including updates on wastewater collection and issues with COVID-19 vending machines
- Coordinated the procurement of PPE and ethanol for medical and laboratory purposes, and meticulously managed inventory levels for all PPE and ethanol supplies
UCSD Covid Response Team
University Of California San Diego
12.2020 - 01.2022
- Collected and transferred wastewater samples to laboratories for testing and analysis to detect the presence of COVID-19.
- Utilized golf carts to efficiently transport wastewater samples across the university campus.
- Wore protective PPE clothing while collecting wastewater samples
- Make sure all 26 vending machines are properly filled with COVID test throughout campus
- Collected vials and transported them to the laboratory for analysis
Route Supervisor
Canteen Vending Service, Corporate
06.2019 - 02.2020
- Supervised and managed shipments for large accounts, ensuring timely and safe deliveries.
- Coordinated packing, driving, and delivery processes to meet customer expectations.
- Responded to customer inquiries and concerns, providing prompt and effective solutions.
- Monitored and maintained inventory levels, ensuring stock availability.
General Manager
Tacos Perla
02.2016 - 06.2019
- Managed a team of 15 employees, conducting careful interviews, selection, training, and supervision.
- Developed a profitable annual food and beverage marketing plan, adhering to a strict budget to maximize profits.
- Strategically crafted effective marketing plans to boost sales and profits while efficiently managing costs.
- Recognized and formally acknowledged outstanding staff performance, enhancing company morale and productivity.
- Maintained a safe working environment for staff and guests, reducing the risk of injury and accidents.
Manager
Hot Rods & Beer
01.2008 - 10.2015
- Managed and trained a team of 18 staff members, ensuring effective operations and professional development.
- Developed, implemented, and managed business plans to drive profitable food and beverage sales.
- Oversaw front-of-house personnel, optimizing staffing levels to minimize overtime and ensure smooth service.
- Actively participated in customer service initiatives to boost sales and strengthen community relationships.
- Organized special events, including receptions, promotions, and corporate luncheons, to enhance restaurant visibility.
- Communicated critical information to staff promptly and clearly, such as large reservations and last-minute menu changes.
Armored Messenger
Brinks Incorpated
07.2009 - 12.2014
- Expedited urgent deliveries, effectively meeting tight deadlines and client expectations.
- Safeguarded confidential documents during transportation, maintaining the highest level of discretion and professionalism at all times.
- Facilitated smooth pickups from multiple locations within designated timeframes, optimizing route planning.
- Contributed to team efforts by providing backup support during peak periods or staff shortages.
- Collected payments, signatures and new deliveries.
Bank Associate
Chase Bank
11.2007 - 09.2009
- Processed a high volume of financial transactions, including deposits, withdrawals, and loan payments, with a [specific percentage] accuracy rate.
- Provided excellent customer service, assisting clients with account inquiries, resolving issues, and offering product recommendations.
- Balanced cash drawers daily, ensuring compliance with bank policies and reducing discrepancies.
- Maintained security protocols, verifying customer identities and safeguarding sensitive information to prevent fraud.
- Assisted in training new tellers, ensuring they adhered to bank procedures and provided quality customer service.
Pest Control Technician
Pestmasters Services
07.2004 - 10.2007
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Promoted a safe work environment by consistently wearing appropriate personal protective equipment and following safety protocols during treatments.
Education
No Degree -
Grossmont College
El Cajon, CAGED -
Imperial Valley College
Imperial, CA03.2005
Skills
- Effective Leadership
- Assignment Delegation
- Performance Improvement
- Complaint Handling
- Staff Training
- Team Supervision
- Daily workflow improvement
- Problem-Solving
- Documentation And Reporting
- Overseeing Daily Activities
Timeline
UCSD Covid Response Team Supervisor
University Of California San Diego
01.2022 - Current
UCSD Covid Response Team
University Of California San Diego
12.2020 - 01.2022
Route Supervisor
Canteen Vending Service, Corporate
06.2019 - 02.2020
General Manager
Tacos Perla
02.2016 - 06.2019
Armored Messenger
Brinks Incorpated
07.2009 - 12.2014
Manager
Hot Rods & Beer
01.2008 - 10.2015
Bank Associate
Chase Bank
11.2007 - 09.2009
Pest Control Technician
Pestmasters Services
07.2004 - 10.2007
No Degree -
Grossmont College
GED -
Imperial Valley College
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