Summary
Work History
Education
Skills
Languages
Timeline
BusinessDevelopmentManager
Michael Espitia

Michael Espitia

San Antonio,TX

Summary

Customer-focused professional with 6 years of experience in delivering exceptional service in fast-paced environments. Skilled in addressing customer inquiries, resolving issues, and ensuring a positive experience for clients and guests. Adept at multitasking, problem-solving, and maintaining a calm, friendly demeanor under pressure. Proven ability to enhance customer satisfaction, build relationships, and contribute to team success. Looking to leverage strong communication and interpersonal skills to drive success in a dynamic service-oriented role. Known for a positive attitude, exceptional communication skills, and the ability to work efficiently under pressure. Strong expertise in menu knowledge, order accuracy, and upselling to maximize sales. Committed to creating a welcoming atmosphere, ensuring customer satisfaction, and providing timely service.

Work History

Server

Ilsong Garden
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Customer Service Representative

Teleperformance
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Customer Service Representative

Concentrix
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Trained new personnel regarding company operations, policies and services.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Customer Service Representative

IBEX
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Server

Koreana Restaurant
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Education

High School Diploma -

Funza Communal Cooperative College
11.2017

Skills

  • Active Listening
  • Customer Service
  • Technical Support
  • Customer Relationship Management
  • Administrative and Office Support
  • Customer Consulting
  • Hospitality Service Expertise
  • Billing and Payment Processing
  • Exceptional customer service
  • Cash handling
  • Memory retention
  • Safe food handling
  • High volume dining

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Server

Ilsong Garden

Customer Service Representative

Teleperformance

Customer Service Representative

Concentrix

Customer Service Representative

IBEX

Server

Koreana Restaurant

High School Diploma -

Funza Communal Cooperative College
Michael Espitia