Michael Essix

• Utilized Epic for research, data collection, chart reviews, and documentation.
• Employed Haiku to facilitate communication with hospital staff.
• Collaborated with technical support team to enhance help resources and documentation.
• Established consultative relationships in assigned accounts through effective customer interactions.
• Trained new hires in similar roles to ensure consistency in operations.
• Evaluated patients for hospice appropriateness based on established criteria.
• Supported Localize sales team during sales demonstrations as required.
• Reported weekly on Customer Success performance metrics, highlighting areas for improvement.

• Cultivated effective partnerships with referral sources to promote appropriate hospice admissions.
• Ensured clinical expertise in pain management and patient eligibility for services.
• Fostered consultative relationships through impactful presentations in assigned accounts.
• Assessed patient eligibility for hospice services based on specific guidelines.
• Facilitated informed admissions of referred patients and families meeting criteria.
• Provided guidance and mentorship to new team members to support professional development.

• Employed Salesforce for managing cases and tickets efficiently.
• Troubleshot technical issues remotely and onsite through focused inquiries.
• Executed installation of hardware and software applications effectively.
• Activated communication devices across multiple platforms, including iOS and Android.
• Assisted staff in resolving login issues and configuring printers.
• Performed regular updates on both hardware and software systems.
• Facilitated training sessions for new hires on company software and applications.
• Maintained thorough documentation of all services provided.

• Facilitated communication between patients/families and other team members, including volunteers

• Took and kept daily schedules for all team members

• Provided back-up documentation to Billing departments routinely and as requested

• Ordered D.M.E and maintained records of dates ordered and picked-up

• Entered patient care and volunteer data into Vx and event tracking

• Communicated with staff and outside agencies as directed by Team Manager

• Ordered supplies and documentation forms

• Sorted and processed all patient care mail jointly with other patient care secretaries.