Michael Estrada

• Continually expanded knowledge of BMW product line.
• Researched product's technical specifications and accurately communicated information.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

• Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
• Greeted customers at counter to fulfill requests and answer questions.
• Developed and maintained positive relationships with customers to enhance service.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Kept reception area clean and neat to give visitors positive first impression.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Corresponded with clients through email, telephone, or postal mail.
• Answered central telephone system and directed calls accordingly.

• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

• Processed incoming shipments upon package receipt by scanning boxes and envelopes using Amazon's software to update system.
• Added packed boxes to conveyor belts for movement to shipping stations.
• Picked and packed order items

• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.

• Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
• Assisted in the completion of projects on time by collaborating with team members to complete tasks efficiently.
• Worked independently in fast-paced environment while meeting productivity and quality expectations.