MICHAEL EUSEBIO
Hesperia,CA
Summary
Team leader with a strong history at Mattoon, specializing in employee coaching and operational efficiency. Achievements include significant improvements in customer satisfaction through effective problem resolution and communication. Focused on creating a collaborative environment that enhances performance and prioritizes safety, resulting in high-quality project outcomes.
Overview
14
14
years of professional experience
Work History
Delivery Driver
Padillas High Speed Delivery
Ontario, CA
01.2020 - Current
- Efficiently delivered packages along designated routes, ensuring timely arrival at various locations.
- Received daily delivery instructions and route assignments from dispatch for optimal planning.
- Transported items securely to prevent damage or loss during transit.
- Resolved customer inquiries promptly during delivery interactions to enhance satisfaction.
- Handled customer service complaints professionally, maintaining trust and loyalty.
- Loaded and unloaded goods carefully to minimize risk of damage during transport.
Team Leader
Maxtool
Ontario, CA
09.2015 - 06.2019
- Maintained positive working relationship with fellow staff and management.
- Monitored operations and reviewed records and metrics to understand company performance.
- Assessed company operations for compliance with safety standards.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Maintained daily inventory to facilitate successful material distribution.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Assigned projects and distributed tasks to team members as per area of expertise.
Team Leader
ARAMARK UNIFORM SERVICESS
Riverside, CA
03.2012 - 09.2015
- Delegated daily tasks to team members to optimize group productivity.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Reviewed completed work to verify consistency, quality and conformance.
Skills
- Customer interaction
- Employee coaching and motivation
- Verbal and written communication
- Training and development
- Performance evaluation
- Team collaboration
- Problem resolution
- Goal setting
- Staff training
- Operational efficiency management
- Team leadership
- Customer relationship management
- Computer proficiency
- Judgment skills
- Customer service excellence
- Composure under pressure
- Time management strategies
- Decision making
Languages
- English
- Spanish
Timeline
Delivery Driver
Padillas High Speed Delivery
01.2020 - Current
Team Leader
Maxtool
09.2015 - 06.2019
Team Leader
ARAMARK UNIFORM SERVICESS
03.2012 - 09.2015