Michael Evenstad
Summary
Resourceful Flight Attendant known for high productivity and efficient task completion. Possess specialized skills in safety protocol adherence, emergency response readiness, and personalized passenger service. Excel in communication, teamwork, and adaptability, ensuring smooth operations and positive travel experiences for all passengers.
Overview
10
10
years of professional experience
Work History
Flight Attendant
Delta Air Lines, Inc
Seattle, Washington
06.2023 - Current
- Adhered to company policies regarding security measures and protocol at all times.
- Verified boarding passes and passports for all passengers.
- Greeted passengers, answered questions, and directed them to their seats.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Responded to medical emergencies as needed during flights.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Provided safety instructions to passengers prior to takeoff and landing.
- Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
- Assisted passengers during deplaning process by providing directions or other information as requested.
- Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
Airport Customer Service Agent
Delta Air Lines, Inc
Seattle
07.2021 - 05.2023
- Scheduled ground transportation for arriving passengers when necessary.
- Trained new staff members on proper customer service techniques and policies.
- Performed daily opening and closing procedures in accordance with company standards.
- Coordinated with airlines regarding flight schedules and other travel-related issues.
- Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
- Provided guidance to passengers regarding available services within the airport terminal complex.
- Maintained cleanliness of assigned work area at all times including counters, floors, walls, windows.
- Assisted disabled passengers with special needs throughout their travels.
- Assisted with baggage check-in and tagging for customers.
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
Purchasing Agent
Keller Supply
Seattle, Washington
05.2014 - 04.2021
- Evaluated supplier performance to ensure that products met quality standards at the lowest cost possible.
- Developed and implemented purchasing policies and procedures.
- Researched and evaluated suppliers based on price, quality, selection, service, support, availability, reliability and payment terms.
- Performed regular price comparisons between different suppliers for similar items.
- Maintained accurate records of purchases including item descriptions, quantities ordered and received.
- Investigated damaged or defective items shipped from suppliers before approving payment.
- Negotiated pricing with vendors to obtain the best prices for goods or services.
- Maintained vendor relationships by providing detailed information regarding product specifications or requirements.
- Identified opportunities for improvement in existing processes related to purchasing activities.
Education
Some College (No Degree) - Foreign Language Teacher Education
Green River Community College
Auburn, WASkills
- Flight safety
- First Aid
- Passenger support
- FAA Regulations
- Emergency Response Coordination
- Customer Service
- Regulatory Compliance
- Emergency Care
- Issue Resolution
- Adult AED and CPR
- Safety Procedures
Timeline
Flight Attendant
Delta Air Lines, Inc
06.2023 - Current
Airport Customer Service Agent
Delta Air Lines, Inc
07.2021 - 05.2023
Purchasing Agent
Keller Supply
05.2014 - 04.2021
Some College (No Degree) - Foreign Language Teacher Education
Green River Community College