Michael Falbo
Burbank,IL
Summary
Three years of experience in transportation delivering superior rental service assistance and customer care. Successfully introduced customers to rental options and drove sales by building lasting relationships. Upbeat professional dedicated to answering questions and resolving problems. Looking to work with management, operations and all other departments to maintain the highest level of efficiency, and cohesiveness throughout the company.
Overview
7
7
years of professional experience
Work History
Operations Manager
Compass Lease LLC
McCook, IL, IL
07.2023 - Current
- Handled all billing of customer maintenance and assured that all equipment was being billed properly.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- As well as all Rental Coordinator duties when needed. See below
Rental Coordinator (operations)
Compass Lease LLC
McCook , IL
07.2020 - 06.2023
- Oversaw maintenance, appearance and performance of company equipment by inspecting equipment and choosing vendors based on job size and price.
- Main point of contact for customers and drivers.
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Answered telephones to assist customers and resolve issues.
- Updated and maintained rental agreement files and documents.
- Explained policies and reviewed documentation to obtain signatures.
- Contacted customers and billing parties about overdue rentals and requested expected date of return.
- Worked with sales and accounting departments closely in order to keep accounts up to date with billing and maintenance.
- Daily inventory of yard to ensure all trailers are properly accounted for.
Custodian/Delivery Driver
Burbank School District
Burbank , IL
01.2019 - 07.2020
- Took care of everyday custodial tasks including wet and dry cleaning of normal school surfaces. (desks, boards, floors, windows, etc.)
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Set up and removed furniture, equipment and supplies required for meetings and special events.
- Maintained accountability for building keys, master keys and access cards.
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
- Used time management to complete all of my daily, weekly, and monthly duties without resistance.
- Ran mail for all schools in district weekly.
- Drove company vehicles to complete tasks which required travel such as mail run, general delivery or laundry services.
Delivery Driver
Pizza Hut
Bay City, MI
01.2017 - 05.2018
- Used point-of-sale hardware and software to enable smooth pizza transactions when delivering or helping out at store.
- Delivered fresh food to customers across local area.
- Helped recruit and train new team members.
- Carried food in insulated bags to maintain hot or cold temperature.
- Prepared and cleaned the store before and after shifts to ensure a sanitary work environment.
- Followed company policy to prep, proof, and preserve ingredients for product.
- Navigated urban and rural delivery routes and delivered food items at or before quoted times.
Education
General Education
Moraine Valley Community College
Palos Hills, ILMarketing
Saginaw Valley State University
Bay City, MISkills
- Strong knowledge of transportation industry
- Exceptional communication and interpersonal skills
- Excellent organizational and time management skills
- Ability to develop and maintain strong relationships with clients
- Proficient in Microsoft Office Suite and CRM software
- Results-oriented and ability to meet and exceed sales targets
- Strong problem-solving skills
- Contract Development and Management
- Public Speaking
- Customer Service
- Issue and Conflict Resolution
Timeline
Operations Manager
Compass Lease LLC
07.2023 - Current
Rental Coordinator (operations)
Compass Lease LLC
07.2020 - 06.2023
Custodian/Delivery Driver
Burbank School District
01.2019 - 07.2020
Delivery Driver
Pizza Hut
01.2017 - 05.2018
General Education
Moraine Valley Community College
Marketing
Saginaw Valley State University
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