Mohammed AlSharfaa
Cerritos,CA
Summary
Experienced Freight Broker with 4 years of expertise in the transportation industry. Proven track record of building and maintaining strong relationships with carriers and shippers to facilitate smooth and efficient freight movements. Expertise in negotiation, logistics management, and customer service. A strong communicator eager to apply brokerage expertise and dispatcher skills in a fast-paced environment conducive to professional advancement.
Overview
4
4
years of professional experience
Work History
Operations Manager
Number 1 Solutions Inc
07.2022 - 04.2024
- Negotiated competitive rates with carriers and shippers, resulting in enhanced profit margins of 15% and increased revenue of $208,000 annually
- Expanded client base by 10% and enhanced customer satisfaction by developing and maintaining strong relationships with carriers, shippers, and over 10 new customers through exceptional customer service
- Utilized McLeod to track shipments, monitor carrier performance, and ensure compliance with industry regulations, improving overall efficiency and accuracy
- Resolved issues related to shipments, invoices, and claims in timely manner, resulting in improved customer retention and loyalty
- Provided exceptional customer service by addressing inquiries, concerns, and requests promptly and professionally, enhancing company's reputation and brand image.
Freight Broker
Number 1 Solutions Inc
06.2020 - 07.2022
- Assisted in the coordination of freight shipments by communicating with carriers and shippers, ensuring timely delivery and customer satisfaction
- Conducted market research to identify potential carriers and negotiate rates for freight transportation, resulting in cost savings of 5% and competitive pricing for clients
- Managed the logistics of 50+ freight deliveries daily, including scheduling, routing, and tracking shipments, ensuring smooth and efficient operations
- Addressed customer inquiries and provided updates on the status of shipments promptly and professionally, maintaining high levels of customer satisfaction.
Transportation Coordinator
Ray's Transport Inc
11.2023 - 04.2024
- Managed booking and dispatching of loads for a fleet of 13 trucks and drivers, consistently ensuring optimal utilization of resources and timely delivery of freight to maximize profitability
- Successfully negotiated rates and secured profitable contracts with shippers, resulting in monthly profits exceeding $300,000
- Developed and maintained strong relationships with brokers and customers to secure consistent and lucrative freight opportunities for the company
- Improved efficiency and profitability by strategically coordinating truck drivers' schedules and implementing cost-effective transportation strategies, enhancing customer satisfaction
- Enhanced delivery efficiency, minimized costs, and improved profitability by optimizing routes, tracking shipments, and fostering effective communication among drivers, customers, and internal teams.
Skills
- Strong negotiation skills
- Excellent communication and interpersonal skills
- Proficient in transportation management software (eg, TMS, McLeod)
- Knowledge of industry regulations and compliance standards
- Ability to multitask and prioritize in fast-paced environment
- Exceptionally quick problem-solving abilities with sharp attention to detail
Personal Information
Title: Freight Broker
Timeline
Transportation Coordinator
Ray's Transport Inc
11.2023 - 04.2024
Operations Manager
Number 1 Solutions Inc
07.2022 - 04.2024
Freight Broker
Number 1 Solutions Inc
06.2020 - 07.2022
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