Natashalee Dunn
Miami
Summary
Dynamic Operations Manager with 6+ years of experience in a partner-facing role, marketing, and project management. Proven track record at JPMorgan Chase, excelling in team leadership and problem-solving. Enhanced performance outcomes through employee empowerment, strategic inventory management, and successful brand marketing partnerships. Recognized for driving new sales initiatives, delivering exceptional customer service, and fostering a culture of accountability and high-quality service delivery.
Overview
7
7
years of professional experience
Work History
Operations Manager
JPMorgan Chase
11.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Worked with legal, compliance, and supplier management teams to negotiate and execute contract terms for the cxLoyalty department.
Global & Large Manager, Business Development
American Express Travel Rltd Svcs Co,Inc
07.2018 - 11.2023
- Managed and motivated employees to be productive and engaged in work.
- Possess extensive experience and a strong understanding of how to develop and nurture successful brand marketing partnerships to drive growth and brand recognition.
- Developed and executed luxury marketing experiences in collaboration with both internal teams and external partners to enhance brand presence and customer engagement
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Drives New Sales from prospective clients with annual revenue of +$300M in primary and secondary markets
- Oversaw the planning, execution, and performance of multi-channel partnership programs and marketing campaigns that drove awareness and demand.
- Developed and implemented brand marketing strategies to increase brand awareness, customer engagement, and market share.
Education
Bachelor of Science - Project Management
Capella University
Minneapolis, MNMBA - Marketing Management
Capella University
Minneapolis, MN05-2025
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Creative
- Excellent written, communication and verbal skills
- Strong negotiation skills
- Strategic Thinker
Timeline
Operations Manager
JPMorgan Chase
11.2023 - Current
Global & Large Manager, Business Development
American Express Travel Rltd Svcs Co,Inc
07.2018 - 11.2023
Bachelor of Science - Project Management
Capella University
MBA - Marketing Management
Capella University
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