MICHAEL FAMAKINWA
Aurora
Summary
Data-driven professional with four years of experience in analysis, product administration, and enterprise sales development. Skilled in supporting software product discovery, development life cycles, and go-to-market strategies. Leveraging a background in data analytics and economics, while bring strong analytical and interpersonal skills to drive business success across industries.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Management Specialist
Hub Group
Oak Brook, IL
08.2021 - Current
- Monitor and report order acceptance, order maintenance and accessorial management by the use of various Hub Group systems
- Maximize margin, network efficiency and On-Time Performance (OTP)
- Analyze internal and external account metrics to offer alternative transportation solutions as necessary
- Develop a proactive relationship with the assigned customer accounts by resolution of issues and concerns in a timely manner
Office Administrator
Covenant Health
Elgin, IL
03.2020 - 08.2021
- Communicate with dialysis centers and hospitals to coordinate ambulance pick up times for patient appointments
- Review employee EMT hours and distribute payroll via ADP software
- Compile EMT rides data biweekly for billing purposes
- Manage 6 EMT drivers daily and assist in coordinating patient pick ups and returns
- Communicate with dialysis center social workers to onboard new patients and update patient certificates of medical necessity for current patients to ensure patients have reliable transportation
Account Manager
RedShelf
Chicago, IL
08.2019 - 12.2019
- Ensures high-quality, on-time course launches, and provides exceptional customer service to aid account retention and growth
- Contributes to data management and procedures critical to ensure a seamless end-user experience by utilizing Google sheets and Microsoft Excel
- Participates in development recommendations communication, tools, capabilities and product lines
- Assists cross functional teams in reaching out to accounts for data adoptions
Product Administrator
DocuSign
Warrenville, IL
07.2018 - 04.2019
- Administrative support of a new software product line from beta through general availability
- Working with cross-functional teams including customers on discovery and effective communication of feature enhancement requests to the Product Development team
- Work on improving team efficiency in digitizing documents using DocuSign Templates
- Work with offshore teams to organize, position and review tab attributes for templates
- Participate in Scrum ceremonies to foster collaboration and quality of product operations
Sales Development Representative
Advantax Incorporated
Saint Charles, IL
07.2017 - 06.2018
- Communicates with prospective clients daily through 80+ emails and cold calls
- Utilizes Sales Force technology to schedule meetings between prospective clients and sales directors
- Summarizes and documents client correspondences for sales directors
- Researches various industries in order to recruit new accounts
Economics Analyst
Springboard- Northern Illinois University
DeKalb, IL
01.2017 - 05.2017
- Performed extensive research on the health and fitness industry in order to conduct academic research on how fitness companies maintain and maximize club membership retention rates
- Analyzed and evaluated economic scholarly articles and experiments in order to document findings for research
- Analyzed and accessed active interest opinion (AIO) model as a tool to predict trends in fitness club membership retention rates
Education
Master of Science - Data Analytics
Northern Illinois University
Dekalb, IL08-2024
Bachelor of Arts - Economics, Philosophy
Northern Illinois University
01.2017
Skills
- Microsoft Office Suite
- Tableau
- Python
- SQL
- Data management
- Leadership & Teamwork
- Problem-Solving
- Strong verbal and written communicator
- Sales Prospecting
Awards
- Professor Zhang
- Northern Illinois University ECONference, 04/17, Selected as one of five undergraduate finalists to present my senior research project: 'How Do Health and Wellness Companies Maintain Club Membership Rates?'
Activities
Sigma Alpha Epsilon, 2014, Involved in several philanthropic events, including the 2014 Cheer Sport campus-wide event, which recognized SAE members who displayed hard work, ethics and positive attitudes
Certification
- Tableau Essential Training (2020.1)
- SAP ERP Essential Training
Timeline
Account Management Specialist
Hub Group
08.2021 - Current
Office Administrator
Covenant Health
03.2020 - 08.2021
Account Manager
RedShelf
08.2019 - 12.2019
Product Administrator
DocuSign
07.2018 - 04.2019
Sales Development Representative
Advantax Incorporated
07.2017 - 06.2018
Economics Analyst
Springboard- Northern Illinois University
01.2017 - 05.2017
Master of Science - Data Analytics
Northern Illinois University
Bachelor of Arts - Economics, Philosophy
Northern Illinois University