MICHAEL FAMAKINWA
Aurora
Summary
Data-driven professional with four years of experience in analysis, product administration, and enterprise sales development. Skilled in supporting software product discovery, development life cycles, and go-to-market strategies. Leveraging a background in data analytics and economics, while bring strong analytical and interpersonal skills to drive business success across industries.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Management Specialist
Hub Group
08.2021 - Current
- Monitor and report order acceptance, order maintenance and accessorial management by the use of various Hub Group systems
- Maximize margin, network efficiency and On-Time Performance (OTP)
- Analyze internal and external account metrics to offer alternative transportation solutions as necessary
- Develop a proactive relationship with the assigned customer accounts by resolution of issues and concerns in a timely manner
Office Administrator
Covenant Health
03.2020 - 08.2021
- Communicate with dialysis centers and hospitals to coordinate ambulance pick up times for patient appointments
- Review employee EMT hours and distribute payroll via ADP software
- Compile EMT rides data biweekly for billing purposes
- Manage 6 EMT drivers daily and assist in coordinating patient pick ups and returns
- Communicate with dialysis center social workers to onboard new patients and update patient certificates of medical necessity for current patients to ensure patients have reliable transportation
Account Manager
RedShelf
08.2019 - 12.2019
- Ensures high-quality, on-time course launches, and provides exceptional customer service to aid account retention and growth
- Contributes to data management and procedures critical to ensure a seamless end-user experience by utilizing Google sheets and Microsoft Excel
- Participates in development recommendations communication, tools, capabilities and product lines
- Assists cross functional teams in reaching out to accounts for data adoptions
Product Administrator
DocuSign
07.2018 - 04.2019
- Administrative support of a new software product line from beta through general availability
- Working with cross-functional teams including customers on discovery and effective communication of feature enhancement requests to the Product Development team
- Work on improving team efficiency in digitizing documents using DocuSign Templates
- Work with offshore teams to organize, position and review tab attributes for templates
- Participate in Scrum ceremonies to foster collaboration and quality of product operations
Sales Development Representative
Advantax Incorporated
07.2017 - 06.2018
- Communicates with prospective clients daily through 80+ emails and cold calls
- Utilizes Sales Force technology to schedule meetings between prospective clients and sales directors
- Summarizes and documents client correspondences for sales directors
- Researches various industries in order to recruit new accounts
Economics Analyst
Springboard- Northern Illinois University
01.2017 - 05.2017
- Performed extensive research on the health and fitness industry in order to conduct academic research on how fitness companies maintain and maximize club membership retention rates
- Analyzed and evaluated economic scholarly articles and experiments in order to document findings for research
- Analyzed and accessed active interest opinion (AIO) model as a tool to predict trends in fitness club membership retention rates
Education
Master of Science - Data Analytics
Northern Illinois University
Dekalb, IL08-2024
Bachelor of Arts - Economics, Philosophy
Northern Illinois University
01.2017
Skills
- Microsoft Office Suite
- Tableau
- Python
- SQL
- Data management
- Leadership & Teamwork
- Problem-Solving
- Strong verbal and written communicator
- Sales Prospecting
Awards
- Professor Zhang
- Northern Illinois University ECONference, 04/17, Selected as one of five undergraduate finalists to present my senior research project: 'How Do Health and Wellness Companies Maintain Club Membership Rates?'
Activities
Sigma Alpha Epsilon, 2014, Involved in several philanthropic events, including the 2014 Cheer Sport campus-wide event, which recognized SAE members who displayed hard work, ethics and positive attitudes
Certification
- Tableau Essential Training (2020.1)
- SAP ERP Essential Training
Timeline
Account Management Specialist
Hub Group
08.2021 - Current
Office Administrator
Covenant Health
03.2020 - 08.2021
Account Manager
RedShelf
08.2019 - 12.2019
Product Administrator
DocuSign
07.2018 - 04.2019
Sales Development Representative
Advantax Incorporated
07.2017 - 06.2018
Economics Analyst
Springboard- Northern Illinois University
01.2017 - 05.2017
Master of Science - Data Analytics
Northern Illinois University
Bachelor of Arts - Economics, Philosophy
Northern Illinois University