Michael Fannin
Lexington,KY
Summary
Seasoned professional with experience running local and regional routes, Skillfully maintains knowledge to inform customers and expand sales. Organizes accounts and paperwork to promote optimal business operations and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Route Supervisor
Janson Communication
Ashland, Kentucky
06.2015 - Current
- Trained new employees in safe operation of vehicles, customer service protocols and company policies.
- Investigated customer complaints related to late deliveries or damaged goods ensuring corrective action was taken where necessary.
- Responded quickly to emergency situations such as breakdowns or accidents providing support until resolution is achieved.
- Collaborated closely with regional managers in order to develop more effective routing practices that would save money and reduce environmental impact.
- Monitored driver and laborer time and attendance to control costs and maintain safety standards.
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Construction Management And Technology
Bluegrass Community And Technical College
Lexington, KY06-2014
High School Diploma -
Fairview High School
Ashland, KY05-2010
Skills
- Driver training
- Customer Consultation
- Route coordination
- Relationship Building
- Adaptability
- Multitasking
- Teamwork and Collaboration
- Critical Thinking
References
References available upon request.
Timeline
Route Supervisor
Janson Communication
06.2015 - Current
Construction Management And Technology
Bluegrass Community And Technical College
High School Diploma -
Fairview High School
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