Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Fariello

Sound Beach,NY

Summary

Kind, motivated individual promoting a well-rounded skill set including an array of sales knowledge and performing my job duties at a high level. Always ready and willing to pitch in and perform above expectations. Currently pursuing an opportunity for a sales position or a sales/service manager position within the automotive industry sector.

Overview

15
15
years of professional experience

Work History

Service Advisor

Competition Infiniti/ Subaru
03.2022 - 12.2023
  • Handled telephone inquiries regarding appointments and work in process.
  • Answered phone calls and responded to questions and concerns.
  • Explained amount for expected services and provided detailed answers to customers questions
  • Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
  • Recommended additional, useful services to customers to increase overall sales.
  • Researched coverages under warranties and determined requirements for coverage.
  • Delivered concierge support for phone or in-person inquiries to drive customer satisfaction.

Auto Sales Consultant

Competition Infiniti
01.2017 - 03.2022
  • Greeted customers at arrival to build positive relationships and discuss vehicles.
  • Collaborated with prospective customers over phone and email to schedule sales appointments.
  • Analyzed customer needs to make suitable product recommendations and demonstrations.
  • Consistently exceeded quotas by pursuing and closing sales.
  • Followed up with customers to build long-term relationships and successful referrals.

Auto Sales Consultant/ Sales Manager

Smithtown Nissan
06.2012 - 01.2017
  • Explained options and add-ons to increase customer knowledge and enhance profits per sale.
  • Called and emailed leads to update on desired inventory, maintain interest and enhance sales.
  • Contacted customers after sale to provide owed add-ons, encourage repeat business and request referrals.

Business Development Associate

Atlantic Toyota
05.2009 - 04.2012
  • Identified business prospects through cold calling, networking, marketing and database leads.
  • Accomplished Business Development Representative offering expertise in marketing, sales and operations. Consults with customers, builds strong relationships and increases hard sales numbers.

Education

Associate of Arts -

Suffolk County Community College
Selden, NY
06.1999

Fine Cuisine and Baking degree -

Culinary Institute of Long Island
Syosset, NY

High School Diploma -

Longwood High School
Middle Island, NY
06.1996

Skills

  • Excellent Communication
  • Product Training
  • Multitasking and Prioritization
  • Upbeat and Positive Personality
  • Upselling Products and Services
  • Understanding Customer Needs
  • Efficient and Detail-Oriented
  • Building Customer Trust and Loyalty
  • CRM Software
  • Calm and Professional Under Pressure
  • Listening Skills
  • Customer Service
  • Attention to Detail
  • Handling Customer Complaints

Timeline

Service Advisor

Competition Infiniti/ Subaru
03.2022 - 12.2023

Auto Sales Consultant

Competition Infiniti
01.2017 - 03.2022

Auto Sales Consultant/ Sales Manager

Smithtown Nissan
06.2012 - 01.2017

Business Development Associate

Atlantic Toyota
05.2009 - 04.2012

Associate of Arts -

Suffolk County Community College

Fine Cuisine and Baking degree -

Culinary Institute of Long Island

High School Diploma -

Longwood High School
Michael Fariello