Michael Fariello
Sound Beach,NY
Summary
Kind, motivated individual promoting a well-rounded skill set including an array of sales knowledge and performing my job duties at a high level. Always ready and willing to pitch in and perform above expectations. Currently pursuing an opportunity for a sales position or a sales/service manager position within the automotive industry sector.
Overview
15
15
years of professional experience
Work History
Service Advisor
Competition Infiniti/ Subaru
03.2022 - 12.2023
- Handled telephone inquiries regarding appointments and work in process.
- Answered phone calls and responded to questions and concerns.
- Explained amount for expected services and provided detailed answers to customers questions
- Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
- Recommended additional, useful services to customers to increase overall sales.
- Researched coverages under warranties and determined requirements for coverage.
- Delivered concierge support for phone or in-person inquiries to drive customer satisfaction.
Auto Sales Consultant
Competition Infiniti
01.2017 - 03.2022
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
- Analyzed customer needs to make suitable product recommendations and demonstrations.
- Consistently exceeded quotas by pursuing and closing sales.
- Followed up with customers to build long-term relationships and successful referrals.
Auto Sales Consultant/ Sales Manager
Smithtown Nissan
06.2012 - 01.2017
- Explained options and add-ons to increase customer knowledge and enhance profits per sale.
- Called and emailed leads to update on desired inventory, maintain interest and enhance sales.
- Contacted customers after sale to provide owed add-ons, encourage repeat business and request referrals.
Business Development Associate
Atlantic Toyota
05.2009 - 04.2012
- Identified business prospects through cold calling, networking, marketing and database leads.
- Accomplished Business Development Representative offering expertise in marketing, sales and operations. Consults with customers, builds strong relationships and increases hard sales numbers.
Education
Associate of Arts -
Suffolk County Community College
Selden, NY06.1999
Fine Cuisine and Baking degree -
Culinary Institute of Long Island
Syosset, NYHigh School Diploma -
Longwood High School
Middle Island, NY06.1996
Skills
- Excellent Communication
- Product Training
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Upselling Products and Services
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- CRM Software
- Calm and Professional Under Pressure
- Listening Skills
- Customer Service
- Attention to Detail
- Handling Customer Complaints
Timeline
Service Advisor
Competition Infiniti/ Subaru
03.2022 - 12.2023
Auto Sales Consultant
Competition Infiniti
01.2017 - 03.2022
Auto Sales Consultant/ Sales Manager
Smithtown Nissan
06.2012 - 01.2017
Business Development Associate
Atlantic Toyota
05.2009 - 04.2012
Associate of Arts -
Suffolk County Community College
Fine Cuisine and Baking degree -
Culinary Institute of Long Island
High School Diploma -
Longwood High School