Summary
Overview
Work History
Education
Skills
Timeline
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Michael Farmer

Rodeo,CA

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

26
26
years of professional experience

Work History

Sales Team Lead

Ashby Lumber
05.2007 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Established and cultivated solid business relationships with new or existing customers.
  • Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
  • Built relationships with customers and community to establish long-term business growth.
  • Exceeded sales quotas and increased profitability through effective sales strategy and planning.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Contributed to team objectives in fast-paced environment.
  • Set and achieved company defined sales goals.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Sales Associate

Novato Builders Supply
10.2006 - 12.2006
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Sales Associate

Rafael Lumber
08.1999 - 10.2006
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Contributed to team objectives in fast-paced environment.
  • Maintained current knowledge of evolving changes in marketplace.

Sales Associate

Home Depot
11.1997 - 08.1999
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Informed customers about special promotions and provided detailed information for various products.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Delivered prompt service to prioritize customer needs.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise

Education

No Degree - General Education

John Swett High School
Crockett, CA
06.1998

Skills

  • Negotiation
  • Complex Problem-Solving
  • Time Management
  • Direct Sales
  • Sales Expertise
  • Product and Service Management
  • Sales Process
  • Product Knowledge
  • Acquire New Business
  • Customer Service
  • Teamwork and Collaboration

Timeline

Sales Team Lead

Ashby Lumber
05.2007 - Current

Sales Associate

Novato Builders Supply
10.2006 - 12.2006

Sales Associate

Rafael Lumber
08.1999 - 10.2006

Sales Associate

Home Depot
11.1997 - 08.1999

No Degree - General Education

John Swett High School

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Michael Farmer