Michael Feliciano
Harrisburg,United States
Summary
Outgoing and friendly team player delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Overview
4
4
years of professional experience
Work History
Insurance Sales Agent Assistant
Dale Wagner Insurance
Harrisburg, PA
12.2021 - Current
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Corresponded with clients through email, telephone or postal mail.
- Provided clerical support to company employees by copying, faxing and filing documents.
Dental Receptionist / Dental Assistant
Dental Dreams
Harrisburg, PA
08.2019 - 10.2020
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Confirmed appointments, communicated with clients and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Sales Associate
Boscov's Department Store
Lebanon, PA
08.2017 - 08.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
Bachelor of Science - Psychology
Penn State
Harrisburg, PASkills
- Insurance Coverage Verification
- Policy Feature Explanations
- Administrative Support
- Call Center Customer Service
- Premium Collection
- Customer Account Management
- Issue and Complaint Resolution
- Customer Data Confidentiality
- Customer Service and Assistance
Languages
Spanish
Native or Bilingual
Timeline
Insurance Sales Agent Assistant
Dale Wagner Insurance
12.2021 - Current
Dental Receptionist / Dental Assistant
Dental Dreams
08.2019 - 10.2020
Sales Associate
Boscov's Department Store
08.2017 - 08.2019
Bachelor of Science - Psychology
Penn State
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