Ousmane Mbodj
Irving,TX
Summary
Born in Fort Worth, Raised in Marseille France. Fluent in French and some spanish
Overview
18
18
years of professional experience
Work History
Insurance Sales Agent
AAA Texas
03.2021 - Current
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Drove team revenue totals by bringing in top sales numbers.
Manager
T-Mobile
12.2013 - 03.2022
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Developed and maintained relationships with customers and suppliers through account development.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
Manager
McDonald's
11.2007 - 09.2015
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Conducted monthly inventories of raw materials and components on work floor.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
- Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
Education
High School Diploma -
Macarthur High School
Irving, TX06.2005
Skills
- Underwriter Selection
- Consultative Selling Techniques
- Insurance Coverage Verification
- Account Management
- Insurance Customization
- Binder Coverage
- Policy Feature Explanations
- Licensing Requirements
Languages
French
Native or Bilingual
Spanish
Limited Working
Timeline
Insurance Sales Agent
AAA Texas
03.2021 - Current
Manager
T-Mobile
12.2013 - 03.2022
Manager
McDonald's
11.2007 - 09.2015
High School Diploma -
Macarthur High School
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