Michael Ferris
Jacksonville,NC
Summary
Reliable Veteran with 5 years of information technology experience and outstanding multitasking abilities. Offering solid technical, interpersonal and communication skills. Punctual and task-oriented worker. The past year and a half have been hyper focused on professional development around information technology and cyber security, yielding education, experience, and certifications.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Recreation Attendant
Marine Corps Community Services
12.2022 - 11.2023
- Educated guests on proper use of equipment to minimize injuries and ensure a safe experience.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing inquiries.
- Contributed to efficient facility operations by performing routine maintenance tasks and equipment inspections.
- Processed reservations for parks, amenities and sports facilities, using computer and information systems.
- Processed work tickets and requests for various platforms using information systems.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
Antenna & Lineman II
Techsico
10.2019 - 05.2020
- Installed and maintained electrical systems to ensure reliable power distribution.
- Conducted routine inspections to identify and address potential issues, enhancing system performance.
- Improved safety standards by adhering to strict industry regulations and protocols.
- Collaborated with team members to complete projects efficiently and safely.
- Performed emergency repairs to minimize downtime and restore customer service quickly.
- Enhanced system reliability by performing regular maintenance and upgrades.
- Responded to service calls to troubleshoot and resolve electrical issues.
- Maintained accurate records of work performed for compliance and reporting purposes.
Test Vehicle Operator
United States Marine Corps
03.2016 - 10.2019
- Conducted routine vehicle inspections to ensure safety and compliance.
- Operated, maintained, and troubleshot information systems and various security camera systems, including access control, surveillance systems, and video management systems.
- Conducted planning and operational risk management processes using information systems and software programs to organize operational requirements and processes.
- Collaborated with various departments to provide an effective test, data collection, data processing, and provide the highest information for key decision makers.
- Troubleshot, maintained, and repaired mechanical and electrical systems through various platforms.
- Implemented risk-based testing strategies, prioritizing high-risk areas for focused attention and resource allocation.
- Monitored and analyzed test data, identifying areas for improvement and implementing necessary changes.
AAV Crewchief
United States Marine Corps
08.2012 - 03.2016
- Coordinated daily operations to ensure smooth workflow and efficiency.
- Led team in executing tasks, enhancing productivity and morale.
- Improved team performance by conducting regular training sessions.
- Oversaw maintenance of equipment, ensuring optimal functionality.
- Supervised crew members to complete projects on time.
Education
Bachelor of Science - Cyber Security
American Military University
01-2026
Bachelor of Arts - Criminal Justice
American Military University
02-2023
Skills
- Equipment maintenance
- Strong work ethic
- Security monitoring
- Customer service
- Problem-solving
- Attention to detail
- Professional demeanor
Certification
- CompTIA Certification A+, Sec+, Currently studying for Network +.
Timeline
Recreation Attendant
Marine Corps Community Services
12.2022 - 11.2023
Antenna & Lineman II
Techsico
10.2019 - 05.2020
Test Vehicle Operator
United States Marine Corps
03.2016 - 10.2019
AAV Crewchief
United States Marine Corps
08.2012 - 03.2016
Bachelor of Science - Cyber Security
American Military University
Bachelor of Arts - Criminal Justice
American Military University
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