Michael Festa
Elgin,IL
Summary
Dynamic retail professional with a proven track record at Jewels Osco, excelling in effective leadership and team management. Enhanced customer satisfaction through innovative problem-solving and staff development, while maintaining organized production areas. Recognized for fostering positive client relationships and implementing strategies that improved overall team performance.
Overview
18
18
years of professional experience
Work History
Person in Charge Produce
Jewels Osco
09.2019 - Current
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved overall team performance by implementing efficient management strategies and providing clear guidance.
- Increased customer satisfaction through consistent communication, timely updates, and effective problemsolving.
Lead Retail Consultant
Sprint
02.2007 - 03.2018
- Consulted with customers to determine requirements and develop effective solutions to meet product, service, or account issue needs.
- Liaised with vendors to secure favorable pricing and timely deliveries of merchandise, ensuring ample inventory for peak shopping periods without incurring excessive storage costs.
- Negotiated and resolved customer disputes professionally, using diplomacy and tact to preserve positive relationships while upholding company standards and policies.
- Oversaw sales floor with practiced eye and dedication to timely customer service.
- Trained and mentored new employees on company policies, procedures, and best practices to ensure seamless onboarding experiences.
Education
High School Diploma -
Schaumburg High
Schaumburg, IL05-1991
Skills
- Effective leadership
- Team management
- Staff development
- Innovation skills
- Client Support
Timeline
Person in Charge Produce
Jewels Osco
09.2019 - Current
Lead Retail Consultant
Sprint
02.2007 - 03.2018
High School Diploma -
Schaumburg High
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