Michael Field
Palmyra,New Jersey
Summary
Practiced business development executive with several years of experience strategizing on growth and development opportunities. Collaborates with professionals to understand client and broader market needs and trends, building procedures for sales associates and networking within industry to create avenues to increased business volume and company presence. Energetic executive expands company horizons through accurate understanding and successful engagement of client and industry direction.
Overview
6
6
years of professional experience
Work History
Clinical Liaison
Aventura Health Group
West Chester PA, PA
09.2023 - Current
- Identified new opportunities for growth through market research and competitive analysis.
- Reviewed customer feedback to identify areas of improvement in products or services offered by the company.
- Maintained up-to-date knowledge about the latest trends in digital marketing.
- Developed marketing strategies for target markets and customer segments.
- Coordinated with internal teams to ensure successful implementation of marketing plans.
- Cultivated relationships with current and potential clients to increase brand recognition.
- Responded promptly to customer inquiries regarding products or services offered by the company.
- Drafted reports summarizing performance metrics of marketing programs and campaigns.
- Assisted in designing creative materials such as brochures, flyers, posters.
- Ensured compliance with all applicable laws related to marketing activities.
- Provided support in developing sales presentations and materials.
- Collaborated with marketing manager to plan out campaign strategies, time tables and guidelines.
- Educated patients and family members about disease processes, treatment plans, medications, and follow-up care instructions.
- Collaborated with physicians, nurses, and other health professionals in providing quality patient care.
- Conducted patient assessments to identify appropriate care needs.
- Maintained communication with referral sources regarding new admissions, discharges, changes in condition or treatments.
- Promoted positive interactions between the organization and external referral sources.
- Attended community events as a representative of the organization.
- Embodied clinic philosophy, policies, procedures and services to serve and support patients and families.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Counseled patients on potential financial liabilities and payment requirements.
System Director Patient Transport
Aramark
Media, PA
03.2021 - 09.2023
- Oversee the Mainline Health System's central patient transport department.
- Manage 4 patient transport supervisors and a team of 60 employees.
- Specialized in patient transport and efficient management of linen losses.
- Introduced telemetry transport to improve patient care by developing a system that allows nursing staff to offer assistance within departments without leaving the bedside.
- Identified opportunities for process optimization through data analysis.
- Prepared presentations for board meetings summarizing key developments within the company.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Reviewed internal reports and identified areas of risk or potential cost savings.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Led cross-functional teams in the development of innovative solutions to complex problems.
- Collaborated with senior leadership to set long-term objectives for the company.
- Negotiated agreements with external partners such as contractors or consultants.
- Assessed employee performance against established benchmarks or targets.
- Collaborated with nursing partners to decrease length of stay.
- A part of the emergency preparedness committee.
- Identified opportunities for process optimization and developed plans to improve efficiency.
- Collaborated with the business development team to identify new business opportunities in the Northeast region.
- Created presentations on the company's services, products, pricing plans and marketing campaigns.
- Built relationships with clients, partners and vendors to facilitate successful partnerships.
- Researched customer feedback regarding products and services offered by the organization.
- Analyzed competitor activities in order to understand industry trends and dynamics.
- Maintained a database of contacts from prospective clients for future follow-ups.
- Established strong relationships with key decision makers within client organizations.
Patient Transporter
Robert Wood Johnson Hospital
Hamilton, NJ
08.2019 - 03.2021
- Followed all safety guidelines while transporting patients in a wheelchair or bed.
- Educated patients on safe transfer techniques while preparing them for transport.
- Assisted nurses with patient transfers, using proper body mechanics and safety measures.
- Communicated effectively with physicians, nurses, and other healthcare personnel regarding patient care needs.
- Ensured patients' comfort by providing blankets, pillows, water, and other necessary items.
- Collected patient information from nursing staff prior to transport.
- Greeted and assisted patients in wheelchairs to their appointments.
- Assisted with transferring deceased bodies from the hospital unit to the morgue with respect and dignity.
- Responded promptly and appropriately to requests for assistance from hospital staff.
- Checked all medical documents for accuracy prior to transporting patients.
- Participated in emergency drills, understanding the role of patient transport in emergency situations.
- Ensured patient privacy and confidentiality in accordance with HIPAA regulations during all transports.
- Greeted patient and explained transport plan and destination.
- Monitored patient condition during transport, promptly reporting any changes to nursing staff.
- Upheld hospital standards of professionalism, including wearing proper identification and uniform during all transports.
- Managed transport documentation, accurately logging each patient transport in hospital records.
- Conducted routine checks of transport equipment to ensure safety and functionality, reporting any issues to management.
- Responded to emergency medical calls, security calls, or fire alarms.
- Answered patient call signals, signal lights or intercom systems to determine patient needs.
- Disinfected or sterilized equipment or supplies using germicides or sterilizing equipment.
- Lifted patients to move off beds, examination tables or stretchers.
- Changed bed linens, drapes or cubicle curtains.
- Checked wheelchair and stretcher functionality prior to patient pick up.
Sales Marketer
Signature INC.
Cherry Hill, NJ
02.2018 - 08.2019
- Managed multiple projects simultaneously while meeting deadlines.
- Participated in team meetings to discuss progress towards goals.
- Generated leads through targeted email campaigns, webinars, and other digital marketing tactics.
- Developed sales presentations that highlighted key features of products or services being sold.
- Maintained accurate records of customer interactions using CRM software.
- Provided guidance on pricing structures and discounts designed to increase profitability.
- Leveraged marketing data to forecast marketing campaign success and sales trends.
- Created graphical illustrations to share market research insights.
Education
Some College (No Degree) - Healthcare Marketing
Southern New Hampshire University
Hooksett, NHSkills
- Healthcare facility coordination
- Patient and family advocacy
- Patient Advocacy
- Patient intervention
- Patient Evaluation
- Calm and Effective Under Pressure
- Relationship Building
- Prospecting
- Pipeline Development
- Pipeline Management
- Decision-Making
- Sales Presentations
- Business Development
- Marketing
- Market Trend Analysis
- Business Planning
- Training and mentoring
- Charismatic Leader
- Creativity and Innovation
- Team Management
- Hiring and Retention
- Financial Management
- People Management
- Budget Management
- Mentoring and Coaching
Accomplishments
- Exceeded Patient transport KPI's each year with Aramark Healthcare+
- Grew Aventura Healthgroup SNF by 14.7% with new residents, community out reach business, and relationships building in several healthcare networks.
- Named Transport and Linen Loss SME for the Northeast Region.
References
References available upon request.
Timeline
Clinical Liaison
Aventura Health Group
09.2023 - Current
System Director Patient Transport
Aramark
03.2021 - 09.2023
Patient Transporter
Robert Wood Johnson Hospital
08.2019 - 03.2021
Sales Marketer
Signature INC.
02.2018 - 08.2019
Some College (No Degree) - Healthcare Marketing
Southern New Hampshire University
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