Michael Figaro
Locust Grove,GA
Summary
Self-motivated team player with a proven track record in troubleshooting and developing innovative solutions for complex challenges. Consistently meets and exceeds operational goals while proficient in Microsoft Suite and effective training methods to enhance team performance. Strong analytical and communication skills facilitate quick adaptation to new environments. Committed to continuous learning and professional growth, ready to contribute to team success in a full-time role.
Overview
18
18
years of professional experience
Work History
Install/Support Tech
Amano McGann Inc
05.2023 - Current
- Orchestrates installation of 40+ computerized valet systems, encompassing 40 cameras, 30 scanners, 4 kiosks, and 60 POS/dispatch/interface computers.
- Ensures proper training over 90 valet personnel in utilizing valet systems.
- Assist in remotely resolving over 130 support requests.
- Strong communication skills via phone, email, and most importantly in person
- Worked effectively in fast-paced environments.
- Ability to excel working in a team or working alone
- Networking experience, set-up, hosting, and virtualization
- Understand SQL database setup and configuration system installation and support background
Fulfillment Center Associate
Amazon Inc.
10.2022 - 05.2023
- Executed, evaluated, and palletized at a pace of 230 units per hour nightly
- Evaluate trailers for defects and confirm proper alignment to dock door for safe entry and loading
- Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
- Streamlined packaging process for shipment in accordance with carrier guidelines, minimizing damages and returns from improper packaging
- Expedited order processing time with proficient use of warehouse management software and scanning equipment.
- Execute safe and secure loading of trailer through efficient fork lift operations.
Store Manager
Genesco (Journeys)
06.2018 - 10.2019
- Elevate store sales beyond company targets by exceeding $80,000 increase compared to last year through implementing ongoing training for team.
- Enforce loss prevention protocols via monthly inventory assessments, maintaining losses at less than 1%.
- Conducted comprehensive training and mentorship complemented by monthly performance reviews for over 40 employees.
- Provide written and/or verbal communications with corporate officials to solve and prevent issues with logistics as well as quality of service.
- Think outside the box to provide unique solutions to resolve service issues
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Part Time Supervisor of Operations
United Parcel Service
09.2007 - 05.2018
- Provide leadership for 60+ personnel with 98% efficiency of production goals across multiple shift with zero safety incidents.
- Exhibit cognitive ability to adhere to directions and routines, perform independently with sound judgment, display spatial and situational awareness.
- Identify logical connections and determine a sequence of responses
- Enhanced team productivity by implementing efficient time management strategies.
- Process up to 2-3 steps ahead
- Review safety reports and provide feedback and support in corrections of discrepancies
- Conducted regular performance evaluations for team members, providing constructive feedback to promote professional growth.
- Continuously monitored workload distribution and adjusted assignments as needed to maintain optimal productivity levels among team members.
- Evaluated existing processes for managing employee time and attendance data, recommending improvements that led to greater accuracy and efficiency across the organization.
Fire Controlman/ Range Control Manager
U.S. Navy
09.2011 - 03.2018
- Supervised seven Sailors in two sections providing over 1,000 man hours in daily upkeep and operations maintenance encompassing Explosive Safety Inspections 2017 with zero discrepancies.
- Reviewed and edited Range Operations SOP, supervised repair of 40 lanes cables and replacement of 150 outdoor targets.
- Coordinated the execution of recycling and disposal efforts of 43,000 lbs of hazardous munitions waste.
- Managed Range Support Facilities Management Support System regional account, training facilities to support over 600 commands.
Facilitated mission essential qualifications for 270,250 Navy, Marine, and Army personnel.
Accounted for 2,103,594 rounds effectively put on target, providing significant impact on Commander, Navy Region Mid-Atlantic and tenant operations across region. - Conducted 56 hours of training centered on 53 commands, cultivating 53 proficient RFMSS users and boosting staff productivity by 20%
- Pivotal in restoring 25 casualties and rectifying 10 casreps within MK15 Baseline 2 block 1B Phalanx Close-In Weapon Systems essential to USS Lake Erie's operational readiness.
- Enhanced divisional gage calibrations to 95% through allocation of 40 off-duty hours for precise calibration of 290 gages, 35 bimetallic thermometers, and 20 Detroit switches across three departments.
- Supervised 25 small arms and 10 basic division officer course ranges, resulting in qualification of over 500 Sailors in M9 Berretta and M4 Rifle fundamentals with zero casualties.
- Supervised 8 Sailors in strategizing and conducting command morale events and activities, contributing to increased morale for over 370 Sailors onboard USS Lake Erie.
Education
A.S - Information Technology
DeVry University
10.2024
Undergraduate Certificate - Networking Essentials
DeVry University
10.2023
B.S. - Technical Management
DeVry University
10.2021
Skills
- Driven individual
- Team player
- Diverse problem-solving
- Operational standards compliance
- Microsoft Office suite
- Training expertise
- Optimizing team performance
- Service excellence
- Teamwork and collaboration
- Friendly, positive attitude
- Attention to detail
- Flexible and adaptable
Awards And Acknowledgements
- Magna Cum Laude, DeVry University, Graduated with a cumulative GPA of 3.77.
- ESWS, U.S. Navy, Enlisted Surface Warfare Specialist designation.
- Naval and Marine Achievement Medal, U.S. Navy, For Meritorious service or achievement based on sustained performance.
Timeline
Install/Support Tech
Amano McGann Inc
05.2023 - Current
Fulfillment Center Associate
Amazon Inc.
10.2022 - 05.2023
Store Manager
Genesco (Journeys)
06.2018 - 10.2019
Fire Controlman/ Range Control Manager
U.S. Navy
09.2011 - 03.2018
Part Time Supervisor of Operations
United Parcel Service
09.2007 - 05.2018
B.S. - Technical Management
DeVry University
A.S - Information Technology
DeVry University
Undergraduate Certificate - Networking Essentials
DeVry University
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