Magdalena Griggs
South Holland,IL
Summary
Dynamic Web Benefits Development Analyst with a proven track record at Paylocity, enhancing system processes and client satisfaction. Excelled in liaising between teams and clients, implementing solutions, and driving performance improvements. Skilled in SQL and adept at trend tracking, showcasing strong organizational skills and a detail-oriented approach. People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions. Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lead Support Benefits
Paylocity
03.2023 - Current
- Participate in testing for all releases, new features, and bug fixes
- Manage PDR process
- Collaborate with Benefits Management and Trainer/Quality Control Coordinator to update PEAK and knowledge sites with necessary information regarding updates to processes and procedures
- SQL scripts
- Partnership with Leaders across Benefits team to improve processes
Web Benefits OPS/Dev Liaison
Paylocity
09.2015 - 03.2020
- Act as liaison between Web Benefits and Development to give team and clients a voice regarding enhancements they would like to see in Web Benefits
- Research and determine root cause analysis for quality issues highlighted from internal and external clients
- Participate in testing for releases, new features, and bug fixes
- Understand the capabilities and limitations of systems and related applications
- Responsible for troubleshooting, researching, and writing up all enhancement or bug requests
- Regular updates provided to the team on efforts and discoveries
Web Benefits Implementation Client Analyst
Paylocity
12.2012 - 09.2015
- Build and configure application to client specifications, including benefit plan rules, details, life events, prices, text and documents
- Test client sites and work closely with our Benefits Implementation Consultants
- Import data into the system
- Audit data from various sources
- Produce reports providing summary and detail for audits
- Coordinate and test EDI feeds with external vendors: insurance carriers, TPAs and payroll/HRIS systems
Client Services Analyst
Benefit Express
01.2011 - 12.2012
- Create payroll and eligibility files for various vendors, analyze data to ensure accuracy
- Correspondence with vendors and client contacts
- Import clients’ census data and auditing data in the system
- Troubleshoot benefits, payroll deductions, and data discrepancies
- Participate in various client testing and maintaining the hand calculations
MPA Group (Accounts Payable/Bookkeeping Clerk)
Benefit Express
10.2009 - 01.2011
- Reconcile carrier invoices, report to client’s summary spreadsheets
- Run monthly eligibility reports, create self-bills
- Prepare lists of eligibility changes; follow up with the carriers’ concerning adjustments
- Reconcile monthly bank statements for FSA clients
- Audit internal systems to ensure that all systems are in an agreement
Education
Business Career Program -
Computer Systems Institute
Skokie, IL01.2009
Master of Management and Marketing - European Financial Markets
Silesian School of Economics and Languages
Katowice, Poland01.2005
Licentiate of Management and Marketing - European Financial Markets
Silesian School of Economics and Languages
Katowice, Poland01.2002
Skills
- Proficient in Microsoft Office Suite
- Client Support
- Driven Individual
- Detail-Oriented
- Strong Organizational Skills
- FTP
- SharePoint
- Proficient in Computer Applications
- Trend tracking
- Performance improvement
Certification
- QuickBooks
- QuickBooks Pro 2004
- Microsoft Office Specialist (MOS) Office Suite 2003 (Word, Excel and PowerPoint)
- International Customer Service Certification
- Customer Service Specialist
References
References available upon request.
Languages
- Polish, native
- English, fluent
Timeline
Lead Support Benefits
Paylocity
03.2023 - Current
Web Benefits OPS/Dev Liaison
Paylocity
09.2015 - 03.2020
Web Benefits Implementation Client Analyst
Paylocity
12.2012 - 09.2015
Client Services Analyst
Benefit Express
01.2011 - 12.2012
MPA Group (Accounts Payable/Bookkeeping Clerk)
Benefit Express
10.2009 - 01.2011
Business Career Program -
Computer Systems Institute
Master of Management and Marketing - European Financial Markets
Silesian School of Economics and Languages
Licentiate of Management and Marketing - European Financial Markets
Silesian School of Economics and Languages
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