Michael Figgins
Bremerton,WA
Summary
Seasoned Frozen Manager at Safeway Inc, adept in operational efficiency and team leadership, significantly enhanced customer satisfaction and inventory management. Skilled in fostering vendor relationships and ensuring food safety, I excel in driving performance and merchandising strategies, contributing to a positive shopping experience and efficient store operations.
Overview
5
5
years of professional experience
Work History
Frozen Manager
Safeway Inc
Silverdale, WA
06.2023 - Current
- Maintained open lines of communication with team members regarding expectations, goals, and performance feedback, fostering a positive and productive work environment.
- Enhanced customer satisfaction by maintaining a clean and well-organized frozen department with easy-to-find products.
- Strengthened vendor relationships through effective communication and timely resolution of any issues or discrepancies.
- Developed strong product knowledge to stay informed of industry trends and inform customers on the benefits of different frozen items available in the department.
- Coordinated delivery schedules with vendors for timely replenishment of stock on a consistent basis.
- Maximized storage space utilization by organizing products efficiently within the freezer units.
- Maintained safety standards by conducting regular inspections of freezer equipment and addressing issues promptly.
- Analyzed sales data to identify trends and adjust inventory levels accordingly, ensuring optimal product availability.
- Trained new employees in proper handling of frozen goods, freezer maintenance, and customer service best practices.
- Performed routine temperature checks to ensure compliance with food safety regulations, maintaining accurate records as required.
- Reduced shrinkage rates by closely monitoring inventory levels and implementing loss prevention measures.
- Assisted customers with product inquiries, providing knowledgeable recommendations based on their preferences and needs.
Helper Clerk
Safeway
Silverdale, WA
09.2022 - 06.2023
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Boosted sales through suggestive selling techniques while assisting customers in selecting appropriate products for their needs.
- Assisted shoppers in locating desired items, helping to create a positive shopping experience.
- Contributed to the reduction of shrinkage through vigilant attention to detail when stocking shelves and performing inventory counts.
- Provided exceptional assistance to customers with special needs, emphasizing empathy and understanding.
- Participated in regular training sessions, continuously refining skills and staying current with company policies and procedures.
- Addressed customer inquiries and concerns promptly, demonstrating excellent communication skills.
- Exceeded daily productivity goals by maintaining focus on completing assigned tasks efficiently without sacrificing quality workmanship.
- Managed long lines during peak hours, quickly processing transactions while maintaining a courteous demeanor towards customers.
- Cultivated strong working relationships with colleagues, fostering a supportive and cohesive team environment.
- Collaborated with team members to complete tasks efficiently and effectively during busy periods.
- Aided in the preparation of seasonal merchandise displays, capturing customer interest during holiday periods or promotional events.
- Facilitated smooth checkout experiences for customers using electronic payment methods such as credit cards or mobile apps.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Head Courtesy Clerk
Safeway
Silverdale, WA
09.2020 - 09.2022
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Collected more than 300 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Facilitated smooth transactions by returning misplaced items to their appropriate locations within the store quickly and efficiently.
- Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
- Assisted customers with checkout process to foster prompt and smooth transactions.
- Promoted a safe shopping environment through vigilant monitoring of potential hazards such as spills or cluttered aisles, addressing issues promptly as they arose.
- Ensured safety and sanitation standards were met through regular cleaning of store equipment and surfaces.
- Upheld high standards of professionalism while interacting with customers, coworkers, and supervisors alike.
- Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
- Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
Cook
Hawain Teryaki
Richland, WA
07.2019 - 10.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
Barker Creek
Bremerton, WA05.2023
Skills
- Brand Awareness
- Store Layout
- Guest satisfaction
- Food Safety
- Safety Training
- Stock Rotation
- Inventory Management
- Signage
- Teamwork and Collaboration
- Customer Service
- Team Leadership
- Decision-Making
- Problem Resolution
- Professional and Courteous
- Work Planning and Prioritization
- Budget Management
- Cost Control
- Interpersonal Relations
- Preventive Maintenance
- Staff Training
Timeline
Frozen Manager
Safeway Inc
06.2023 - Current
Helper Clerk
Safeway
09.2022 - 06.2023
Head Courtesy Clerk
Safeway
09.2020 - 09.2022
Cook
Hawain Teryaki
07.2019 - 10.2019
Barker Creek