Michael Fisher
Disputatna,VA
Summary
Talented Parts Associate driven to exceed sales, quality and customer satisfaction goals every day. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Automotive Parts Consultant
CMA Chevrolet
12420 Route 1
09.2022 - Current
- Managed special orders for customers, ensuring timely delivery of hard-to-find or specialty parts.
- Conducted regular audits of physical inventory, identifying discrepancies and implementing corrective measures.
- Ordered parts from various distributors to fulfill demands.
- Assisted customers in finding appropriate parts promptly.
- Stocked and managed stock of parts.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Ordered parts for customers and repair shops
Retail / Wholesale Parts Sales
Sheehy Ford Of Richmond
10601 Midlothian Turnpike
03.2021 - 09.2022
- Completed regular audits of warehouse inventory to maintain accurate records, identify discrepancies, and minimize losses due to theft or damage.
- Ordered parts for customers, repair shops, and service departments.
- Processed and reshelved return orders, checking for discrepancies.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
Parts Sales
Crossroads Chrysler Dodge Jeep
4510 Whitehill Boulevard
11.2013 - 03.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Prince George High School
Prince George, VA06.1986
Skills
- Supplier Relations
- Warranty Administration
- Product Recommendations
- Automotive Terminology
- Ordering parts
- Customer Service
- Verbal and written communication
- Email Communication
- Inventory Management
- Order Fulfillment
- Supply orders
- Cycle counting
- Vendor Relations
- Returns processing
- Payment Processing
- Product Research
Timeline
Automotive Parts Consultant
CMA Chevrolet
09.2022 - Current
Retail / Wholesale Parts Sales
Sheehy Ford Of Richmond
03.2021 - 09.2022
Parts Sales
Crossroads Chrysler Dodge Jeep
11.2013 - 03.2021
High School Diploma -
Prince George High School