CDK Global
Bailey Merchant
New Braunfels,TX
Summary
Meticulously organized Parts Consultant with comprehensive knowledge of thousands of Auto parts and range of uses in numerous circumstances. Reliable source for customers of varying needs. Customer-centric and service-minded employee with approachability and outward-facing patience and generosity. Detail-oriented team player with the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Automotive Parts Consultant
Nissan of New Braunfels
11.2023 - Current
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Maintained clean and neat parts counter and sales floor.
- Delivered merchandise to business locations for use in repairs or direct sales.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.
- Researched vehicles and parts via physical catalogs and electronic means.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Ordered parts from various distributors to fulfill demands.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
Commercial Parts Manager
Advanced Auto Parts
06.2023 - 11.2023
- Built relationships with clients to establish new contracts.
- Ordered parts for customers, repair shops, and service department equipment.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Processed and reshelved return orders, checking for discrepancies, potential usage and issue.
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
Commercial Sales Manager
AutoZone
11.2021 - 06.2023
- Organized promotional events and interacted with community to increase sales volume.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Motivated team to meet and exceed sales goals.
- Developed strategic initiatives based upon company objectives aimed at accelerating growth.
- Provided extensive leadership by effectively communicating strategic goals and plans.
Body Shop Technician
Northside Ford
10.2020 - 11.2021
- Diagnosed and repaired various mechanical and electrical problems on diverse vehicle makes and models.
- Inspected new parts and areas of repair to verify correctness and quality.
- Reassembled and replaced parts to complete body repairs.
- Removed surface imperfections, applied special undercoats and sealed seams to ready surfaces for paint application.
- Operated hand-held spray guns and automated spray paint.
- Applied primers, sealers and other materials prior to painting.
Education
Certificate - Auto Body Repair And Refinish
St. Philip's College
05.2020
High School Diploma -
Grapevine High School
05.2018
Skills
- Financial Analysis
- Customer Service
- Commercial Sales Practice
- Marketing Knowledge
- Team Growth
- Shipping coordination
- Product Recommendations
- Supplier Relations
- Suggestive Selling
- Ordering parts
- Coordinating paperwork
- Training and coaching
- Staff Training
Certification
- [Auto Body Work] Training
Software
Timeline
Automotive Parts Consultant
Nissan of New Braunfels
11.2023 - Current
Commercial Parts Manager
Advanced Auto Parts
06.2023 - 11.2023
Commercial Sales Manager
AutoZone
11.2021 - 06.2023
Body Shop Technician
Northside Ford
10.2020 - 11.2021
Certificate - Auto Body Repair And Refinish
St. Philip's College
High School Diploma -
Grapevine High School
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