Julian Aponte
Columbus,OH
Summary
Motivated and customer-focused professional with a background in customer service, specializing in parts management for leading automotive retailers. Recently completed the Google IT Support Professional Certificate and CompTIA A+. Currently studying for Network+ and Security + certifications to transition into an entry-level IT role. Proven track record of delivering exceptional customer service, effective problem-solving, and continuous commitment to expanding technical skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Automotive Parts Consultant
Lindsay Honda
04.2023 - Current
- Collaborated with customers to identify and understand their technical needs related to automotive parts, honing strong communication and interpersonal skills.
- Utilized effective questioning and diagnostic techniques to assist customers in identifying and troubleshooting issues with their vehicles, demonstrating a keen ability to analyze problems systematically.
- Developed and maintained a comprehensive knowledge of automotive systems and components, showcasing an aptitude for continuous learning and technical understanding.
Automotive Parts Clerk
Advanced Auto Parts
02.2019 - 02.2023
- Managed a high-volume workload efficiently, ensuring prompt and accurate support for customers in a fast-paced retail environment.
Education
Associate of Science - Computer Science
Columbus State Community College
Skills
- Customer Service
- Troubleshooting
- Communication
- Computer Repair
- Technical Support
- Network Fundamentals
Certification
- CompTIA A+
- Google IT Support (Coursera)
Languages
English
Spanish
Timeline
Automotive Parts Consultant
Lindsay Honda
04.2023 - Current
Automotive Parts Clerk
Advanced Auto Parts
02.2019 - 02.2023
Associate of Science - Computer Science
Columbus State Community College