Michael Fitzgerald

• Boosted sales by implementing effective merchandising strategies and visually appealing displays.
• Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
• Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
• Collaborated with store management to develop promotional plans and execute timely merchandise resets.

• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Answered customer questions regarding store merchandise, department information, and pricing.
• Inspected merchandise for quality and arranged proper display location on floor.
• Updated pricing and signage to complete product displays and educate customers.

• Managed accurate and timely processing of over 8 thousand invoices per month.
• Closely monitored accounts to post timely payments and resolve billing discrepancies.
• Input all relevant transactions and supervised properly within accounting system.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers in fast-paced environment.
• Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.

• Supported business growth through strategic planning and process development.
• Made decisions with broad and positive impact on security management operations.
• Monitored internal controls to protect client facilities and assets.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Traded on the floor of the Chicago Mercantile Exchange in the Equity, Foreign currency, Euro Dollar pits in both futures and options.

Part of a team running a Foreign Currency Arbitrage.

• Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
• Led cross-departmental and divisional workflows supporting risk management.
• Prepared contracts and related documentation according to strict standards.