Summary
Overview
Work History
Education
Skills
Certifications And Education
Affiliations
Timeline
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Michael F. Leck

Plymouth,MI

Summary

Dynamic professional with a proven track record as Owner & Lead Estimator at Personal Best Appraisal, excelling in claim processing and operational efficiency. Achieved industry-leading cycle times while enhancing customer satisfaction through effective employee training and process improvement. Skilled in inventory management and committed to delivering exceptional service.

Overview

35
35
years of professional experience

Work History

Owner & Lead Estimator

Personal Best Appraisal
PLYMOUTH, MI
12.2022 - Current
  • Conducted appraisals for auto and heavy equipment, ensuring accuracy and compliance with regulations.
  • Processed over 1,000 claims annually while maintaining high efficiency standards.
  • Achieved industry-leading cycle time of under 2.0 days for claim processing.
  • Managed contracts with IAnet, SCA, Sedgwick, and Alacrity to improve service offerings.

Collision Shop Manager

Gerber Collision
Commerce Township
04.2023 - 09.2024
  • Increased sales and customer satisfaction index in Detroit South Markets.
  • Served as only manager to oversee operations of two stores.
  • Provided mentorship and training to staff, enhancing performance quality.

Collision Shop Manager

Lou Lariche Chevrolet
09.2019 - 12.2022
  • Monitored inventory levels and ordered supplies to ensure adequate stock.
  • Developed processes that enhanced shop efficiency and productivity.
  • Created customer estimates aligned with insurance company guidelines.

Collision Shop Manager

Westland Car Care
06.2013 - 09.2019
  • Increased sales year on year since 2013
  • Mentored and Maintained same staff for over 5 years
  • Collision Group of America Area Manager
  • Developed and implemented standard operating procedures
  • Added Hertz and Citizens to our sales mix
  • Negotiated new refinish contract to maximize revenues of paint material account; 52% discount
  • Opened second location (fleet & heavy truck)

General Manager/Estimator

Collex Collision
02.2011 - 01.2013
  • Sales Increase of 33% versus previous year
  • Maintain a 97% CSI rating
  • Maintain tier 1 status with Allstate DRP

Estimator/Painter

Michigan Collision
01.2008 - 01.2011
  • Executed painting of vehicles to enhance visual appeal and quality.
  • Prepared detailed estimates for clients, ensuring accurate cost assessments.
  • Managed supply inventory to maintain adequate stock levels for operations.

Body Shop Manager

Capital Cadillac
01.2002 - 01.2008
  • Increased sales from $1 million to $3 million
  • Managed team of 12
  • Maintained high level CSI ratings, Cadillac Division
  • Mentored and developed new employees
  • Developed and implemented quality control process

Assistant Body Shop Manager/Estimator

Don Massey Cadillac
01.1999 - 01.2002
  • Developed accurate estimates for AAA, State Farm, and Allstate.
  • Streamlined processes to enhance efficiency in estimate preparation.

Painter, Estimator

Caron Chevrolet
01.1990 - 01.1999
  • Executed painting projects with precision and attention to detail.
  • Evaluated project requirements and prepared accurate cost estimates.
  • Led a team of painters to ensure timely project completion.
  • Managed client relationships to facilitate project communication and satisfaction.

Education

Auto body

Motech Automotive
Detroit, MI
08-1989

High School Diploma -

Westland John Glenn
Westland, MI
06-1985

Skills

  • Claim processing
  • Customer estimates
  • Inventory management
  • Quality control
  • Customer service
  • Employee training
  • Process improvement
  • Operational efficiency
  • Hiring and staffing

Certifications And Education

  • PPG Refinishing
  • Sherwin Williams Refinishing
  • I-CAR Platinum
  • ASE Collision Analysis
  • State of Michigan certified unibody repair and collision mechanical
  • Motech Automotive
  • General Motors certified Collision Manager

Affiliations

  • 2021 National powerlifting champion
  • 2005 Nation CSI AWARD-Sonic Automotive

Timeline

Collision Shop Manager

Gerber Collision
04.2023 - 09.2024

Owner & Lead Estimator

Personal Best Appraisal
12.2022 - Current

Collision Shop Manager

Lou Lariche Chevrolet
09.2019 - 12.2022

Collision Shop Manager

Westland Car Care
06.2013 - 09.2019

General Manager/Estimator

Collex Collision
02.2011 - 01.2013

Estimator/Painter

Michigan Collision
01.2008 - 01.2011

Body Shop Manager

Capital Cadillac
01.2002 - 01.2008

Assistant Body Shop Manager/Estimator

Don Massey Cadillac
01.1999 - 01.2002

Painter, Estimator

Caron Chevrolet
01.1990 - 01.1999

Auto body

Motech Automotive

High School Diploma -

Westland John Glenn

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