Michael Fletcher
Eastern Washington University
Des Moines,WA
21
years of professional experience
Executed comprehensive workplace investigations and managed complex labor relations within public higher education, federal aviation, and high-volume transportation sectors to enhance operational efficiency.
Work History
Director of Labor Relations
1 Year 2 Months- Lead university-wide labor relations strategy, serving as senior advisor on workplace trends, policy development, and complex employee relations program management.
- Conduct end-to-end workplace investigations into high-stakes misconduct and policy violations, producing defensible findings and actionable policy recommendations.
- Utilize HRIS data and analytical methods to surface case themes, identify systemic workforce risks upstream, and measure the impact of proactive HR interventions.
- Lead collective bargaining negotiations and oversee full-cycle grievance and arbitration processes in strict compliance with labor laws.
- Design and deliver comprehensive training for university leadership and managers on contract administration, dispute resolution, and ER best practices.
Labor and Employee Relations Specialist
4 Years 9 Months- Executed end-to-end investigations for complex, multi-party misconduct, sexual harassment, and discrimination cases; authored formal disciplinary reports that withstand legal review.
- Partnered with business leaders and union leadership to negotiate dozens of LMOUs and execute proactive labor strategies that resolved operational disputes prior to escalation.
- Chaired the Seattle District Reasonable Accommodation Committee, managing interactive processes for medical and workplace accommodations.
- Developed and delivered district-wide proactive training programs on contract administration, grievance reduction, and safety compliance.
- Served on the District Threat Assessment Team, partnering with safety officers to evaluate workplace risk and ensure employee safety.
Labor Relations Specialist
3 Years 11 Months- Managed grievance resolution, mediation, and arbitration processes across multiple union contracts, achieving significant reductions in formal disputes.
- Area Detail Assignment (Denver, CO): Adjudicated nearly 200 complex grievances in partnership with national union directors within 56-day statutory timelines.
- Dispute Resolution Team Representative (Seattle, WA): Partnered with union counterparts at Step B to conduct joint fact-finding, root cause analysis, and dispute settlement.
- Conducted facility-wide labor relations audits to evaluate policy adherence and deliver targeted training to field managers.
Operations Leadership Roles (Manager / Supervisor)
10 Years 11 Months- Manager, Customer Service (2009–2016): Directed high-volume transportation and delivery operations at Ballard Carrier Annex (120+ workforce, 80 routes), ensuring strict compliance with safety, labor contracts, and operational standards.
- Supervisor, Customer Service (2005–2009): Led daily carrier operations, supervised safety and attendance programs, and directed station route inspection teams.
Education
Bachelor Of Arts - Recreation Management
Skills
End-to-End ER Investigations: Fact-Finding Planning
Intake & Witness Interviews
Evidence Synthesis
Root Cause Analysis
Legally Defensible Investigative Reports
Proactive Labor Strategy & Programs: Preventative Labor Relations
Upstream Risk Mitigation
ER Data & Trend Analysis
Precedent-Setting Policy Resolution
Compliance & Advisory: Federal & State Employment Laws
Contract Administration
Collective Bargaining
Threat Assessment
Accommodation Programs
Program Development & Training: Managerial & HR Training Facilitation
Conflict Mediation
Labor-Management Committee Leadership
HRIS Analytics
Negotiation expertise
Employee relations
Team management
Grievance handling
Influencing skills
Collective bargaining
Performance improvement strategies
Disciplinary action management
Case analysis
Dispute resolution
Teamwork and collaboration
Decision-making
Written communication
Coaching and mentoring
Timeline
Director of Labor Relations
Eastern Washington University
06.2025 - CurrentRead More
Labor and Employee Relations Specialist
Federal Aviation Administration
09.2020 - 06.2025Read More
Labor Relations Specialist
United States Postal Service
10.2016 - 09.2020Read More
Operations Leadership Roles (Manager / Supervisor)
United States Postal Service
11.2005 - 10.2016Read More
Eastern Washington University
Bachelor Of Arts from Recreation Management
Read More