Michael Flores
Newport,RI
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Has assisted in restoring 7 networks as a system administrator for over 5,000 users and 1,900 computers across those networks.
Confident Computer Technician with expertise in help desk environments, assisting employees with technical issues.
Security Clearance: TS/SCI
Overview
7
7
years of professional experience
Work History
Information Systems Technician
United States Naval War College
02.2022 - Current
- As the only information manager(IM) for highly classified war games moved 1,093 files during 85 file transfers over five different classified networks for four different war games with over 850 participants, to include the CNO, to research the nation's most pressing national security issues.
- And as the Information manager(IM) ran the devolvement of the IM standard operation procedure(SOP) and was the program manager.
- As a game technology technician supported 7 war games by executing 198 room setups with 840 computer assets across six network classifications and provided 3,450 hours of IT support and trouble shooting.
Information Systems Technician
USS Abraham Lincoln
09.2017 - 01.2022
- As help desk supervisor led 16 Sailors in the completion of 1,200 trouble tickets, and oversaw 3 Personal through 30 hours of troubleshooting resulting in the restoration of 3 server outages.
- Responsible for the restoration of 20 network outages, restoring IP service connectivity for 1,900 assets for 5,100 users.
- Sole program manager and custodian responsible for 100 command issued iPhones enabling increased capability and mission support at the highest level, 150 off duty hours to the provisioning and troubleshooting of command iPhones and assisted in the rebuild of the Blackberry Unified Endpoint Manager (BUEM) and Good Enterprise Mobility (GEM) servers after a catastrophic network casualty.
- Performed 49 maintenance checks over 21 hours.
- Devoted 200hrs completing 125 tag outs in support of all 7 ship networks overhaul.
- In the setup and management of the audio and video systems during the 2021 composite training unit exercise, dedicated 110 hours to mitigating 45 video teleconference suite casualties and restoring critical communications across three enclaves. Additionally. he configured three desktop video conference units, enabling point-to-point services for two admiral staff, and oversaw the successful operation of 26 classified phones providing secure voice communications.
- Led 3 personnel on classified Video Teleconference(VTC) operations, authoring 2 standard operation procedures improving proficiency and resulting in Classified VTC's.
- As the Voice Over secure Internet Protocol manager, configured 20 handsets enabling secure voice for communications spanning 2 Strike Groups, CVW-9, and CVN- 72 warfare commanders.
Education
High School Diploma -
El Dorado High School
06.2017
Timeline
Information Systems Technician
United States Naval War College
02.2022 - Current
Information Systems Technician
USS Abraham Lincoln
09.2017 - 01.2022
High School Diploma -
El Dorado High School
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